Senior Manager - Technology\..IBG & Ops- Payment Gateways

Mashreq · Bengaluru

Responsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy.

Responsible for guiding and mentoring the team and ensuring high quality of delivery and cross functional expertise with the team

Work with a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the Payment applications support & project deliveries
Provide expertise and recommendations in the assessment of initiatives to support and enhance systems
Ensures Payments applications delivery & support the most critical application in the Bank and bank operation.
Perform appropriate level of stakeholder management across business, technology and clients
Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level
Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives
Works with business representative, stakeholder to ensure alignment of delivery with the business demand
work with the payments team in delivery of world class platforms solutions
Ensures value added propositions in strategic vendor partnerships and aligning the products and platforms are inline to the industry roadmap and business strategy, thus enabling an effective business growth
Supports across 9 countries across different support time-zones for 9*6 /24*7 where required
Interact with the team of professionals who are responsible for payment applications ( LCY) support and delivery.
Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed
Collaborate closely with Product Owners and team members to identify and socialize product and delivery
Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate
Engage with the team for effective reviews and planning
Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills

Excellent motivation skills to leads the team of professionals in the payments Platforms area.

Full compliance with the change management process for all deliverable and production rollout
Ensure Test and release management discipline
Problem and incident management

Incident are reviewed and ensure controls and resolutions in place to avoid similar incidents

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Responsible for managing the delivery of changes for IBG Business group The role delivers information technology solutions to fulfil business and functional requirements. Responsible for managing the SDLC of Change management from business requirements to technical specifications, delivery and post implementation maintenance activities. Responsible to support and drive change delivery within SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle. Stake holder management & reporting on Change & IT Delivery

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