Regional Loyalty Lead - Ohio
Kohl's · New Albany
Role Specific Information
Job Description
This position is intended for experienced Assistant Store Managers and store-level leaders who are ready to leverage their leadership, coaching, and associate development experience in a field-based role.
About the Role
As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.
What You’ll Do
Routinely visit stores within designated markets to host a variety of in-store training and conduct observations
Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors
Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory
Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers
Develop New Hire training plans within stores to ensure a Culture of Credit from day one
Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources
Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement
Utilize associate performance reports to provide consistent associate recognition
Communicate reporting and engagement opportunities to TLMs
Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices
Actively drive and support credit performance in stores during key timeframes
Additional task may be assigned
What Skills You Have
Required
Retail store management experience, with a demonstrated track record of delivering results and building strong teams
Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity
Ability to collaborate and work cross-functionally
Strong customer focus and customer-centric mindset
Proactive, self-starter who can work well both independently and as part of a team
Preferred
3+ years related experience
College degree
Retail experience
Special Requirements
Remote location, you will need to be self-guided and results-focused
75% travel within designated territory
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to maintain prompt and regular attendance as set by the company
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
Ability to comply with dress code requirements
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Perform work in accordance with the Physical/Cognitive Requirements section
Physical/Cognitive Requirements
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Ability to comply with health and safety standards