Global Account Quality Manager ContiKit APAC
Continental · Shanghai
Company Description
Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.
Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites.
Job Description
1.Special Characteristics Management / CSR Handling
- Responsible for the Global Alignment within the OEM Account for Quality process related topics for BF-CKA APAC OEM customers
- Procurement of Customer Documentation to Continental Organization in alignment with KAM/AE/Other functions
- Evaluate if necessary and Translate CSR into Internal Specifications for BF-CKA APAC OEM customers and coordinate related activities on Global Level (PoMS)
- Collaborate with owner of MP06D process to Introduce and establish said process for the scope of BF-CKA (incl. CSR supplements / digital req overview where necessary)
- Responsible for collecting and ensuring all customer requirements are available and negotiated in alignment with KAM
- Evaluate necessary information and ensure required input into the Launch process, including via List of Special Characteristics
- Customer Portal/IT Tool Administrator/Key User and Trainer for Account where applicable
- Support account specific contract review process for BF-CKA APAC OEM customers
- Collaborate with KAMs and OE QM system team to bring CoP requirements (when identified) into the existing holistic CoP process
2.Problem Solving
- Collaborate with owner of OE 0km Complaint Handling Process to Introduce and establish said process for the scope of BF-CKA
- Ensure that CAT entries are created and maintained as required due to Customer Complaints and Returns in alignment with KAMs for BF-CKA APAC OEM customers
- Participate in Lessons Learned Process (Assist LL Creation and Implementation)
- Customer communication - support communications across Regions in alignment with KAMs (1 Voice to Customer)
- Lead/Assist Problem Solving activities within region APAC for BF-CKA OEM customers
3.Global APQP / PPAP
- Collaborate with owner of OE APQP project / process to enable future integration for the scope of BF-CKA
- Support PDT and AE in quality related topics
- First point of contact wihin Business teams (KAM/PDT/AE) for Global APQP Process Setup within BF-CKA APAC Accounts
- Create Global PPAP standard package for BF-CKA APAC OEM customers
- Support and ensure submission PPAP Documentation with Customer
- Support launch management
4.Customer Satisfaction
- Procure Customer Satisfaction Data for Continental Organization
- Create/Maintain/Publish Global Customer Scorecard based on input from KAM for BF-CKA APAC OEM customers and/or support tire AQM in this process
- Tracking and follow up of Action items
- Lead of risk and opportunity evaluation based on customer expectation
- Lead Regional Improvement activities for Customer Satisfaction
- Collaborate with owner of OE Customer Satisfaction Process to Introduce and establish said process into existing systems and GQRP for the scope of BF-CKA
5.OE Customer Audits
- Support with preparation, organization and accompany customer audits in cooperation with KAM and plant/central QM Organization for BF-CKA APAC OEM customers
- Submit / coordinate Self Assessment surveys to Customer where applicable
- Represent account during external audits (IATF 16949)
- Integrate BF-CKA into and Maintain Global OEM Audit Sharepoint, Tracking and Follow up of Action Plans
- Account expert for all Audit formats for the OE Customer on Global level
- Training and qualification across the organization
6.OE tCMS
- Preparation of needed material for concern assessment, L1 and L2 escalation meetings as needed
- Support and participation in tCMS processes
- Preparation and conduction of customer communication as needed
7.Change Management
- Support OE change management process as change owner for changes trigerred by BF-CKA APAC OEM customers
- Collaborate with OE Change management process/concept owner to Integrate for BF-CKA
- Ensure re-PPAP or re-APQP according to the OE change management process in alignment with KAM/AE/other functions
8.Continuous Improvement
Support OE QM Process deployment team with relvant input to spport continuous improvement
Qualifications
Overall tire performance characteristics
Overall knowledge of tire processes (R&D, manufacturing and logistics)
Automotive Quality Standards: IATF 16949:2016 / VDA 6.3
Automotive Core Tools (APQP, FMEA, SPC, PPAP, MSA)
Structured Problem Solving Technologies (8D, 5-why, etc.)
Understanding the customer specific requirements
Application of D-FMEA, P-FMEA and Control Plan in Tire Development process
Resilience, interpersonal skills, Conflict management
Social competence to develop a close relationship/ trust with the customer
- Fluent in & English language and appropriate customer local language
- Understanding of range/types of products and applications within BF-CKA
Additional Information
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