Business assistant (all genders)

JPMorgan Chase · Frankfurt am Main

This role is an opportunity to demonstrate significant knowledge and expertise, together with an advanced skill set and a proven ability to provide support at this senior level. If you are striving to work beyond core executive assistant responsibilities, this role would be perfect for you, as it may include additional hybrid assignments relevant to the line of business.

As a Business Assistant within our Risk Management & Compliance team, you will support the department’s senior executives in a fast-paced environment. You will work with limited direction and exercise sound judgement. This is your chance to demonstrate a high degree of confidentiality, a strong work ethic, effective time management, resourcefulness and diligence, as well as a clear focus on business and client deliverables.

Job responsibilities

Provide advanced, proactive diary management, including senior internal and external meetings, conference calls, and the orchestration of off-sites, town halls, skip-level meetings and senior board engagements
- Partner with relevant groups to coordinate travel and entertainment bookings and facilitate expense processing in line with policy; escalate and enforce all CIB and firmwide T&E policies within the team, including receipt requirements and the timely handover of required information
- Manage internal and external client relationships, including interactions with senior stakeholders across a range of industries globally, as well as departmental scheduling and transactional activity
- Engage confidently with wider support groups and partner with Business Management and other key stakeholders across lines of business; act on behalf of senior executives with a strong sense of ownership
- Use internal systems, complete accurate data entry, produce reports, management information and metrics, and collate information using the Microsoft Office suite as required
- Maintain oversight of distribution lists, technology usage and other administrative housekeeping
- Become an integral part of the business, understand changing group priorities and business expectations, and take appropriate action
- Partner with assistants across lines of business to provide cover as required and build a global network
- Take on additional projects and training responsibilities, subject to performance and suitability

Required qualifications, capabilities, and skills

Demonstrate professional executive and client management skills, with the ability to build and maintain strong business relationships
- Manage complex executive diaries with sound judgement and a clear understanding of competing priorities. Coordinate complex travel arrangements, producing accurate itineraries and contingency plans, navigating systems confidently, optimising travelers' time and maintaining oversight of business costs
- Communicate effectively in writing and verbally, demonstrating a high degree of confidentiality, professionalism and gravitas. Maintain a polished and professional approach, remaining calm and composed under pressure and working effectively across different levels of seniority
- Take a positive, common-sense approach and manage senior executives’ schedules with ownership
- Use Microsoft Office applications and relevant internal systems confidently to manage information, produce reports and support executive workflows. Apply strong knowledge of expense systems and cost-control initiatives, champion expense policy and challenge stakeholders at the point of booking where necessary
- Demonstrate proactivity and ownership within the role. Remain flexible, willing and receptive to change
- Maintain a high level of attention to detail and a commitment to delivering high-quality results
- Demonstrate a strong understanding of investment banking culture, quickly grasp the organisational landscape and identify key stakeholders
- Work collaboratively as a strong team player with a solution-oriented approach. Act as a role model and mentor to peers
- Stay current with all firmwide policies, ensure that those supported understand how to comply with them, and escalate concerns or issues where appropriate
- Fluent English and strong level written and verbal communication in German

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Join the team and support the department’s senior executives in a fast-paced environment.

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