Executive Director - Site Reliability Engineering (Network Domain) & Argentina Site Lead

JPMorgan Chase · Buenos Aires

The Executive Director, Site Reliability Engineering owns reliability for a major product domain of the global network estate, as a senior member of the Network Services SRE leadership team. This leader drives the definition and adoption of SLOs for the domain, owns and prioritises its reliability backlog, runs its reliability and post-incident reviews, and directly leads the SREs embedded in the domain alongside domain engineers aligned to the SRE practice through a dotted line. Working with the SRE leads of the other domains, they define and drive SRE culture, standards, and ways of working across the whole of Network Services.

In parallel, the Executive Director serves as the Argentina (Buenos Aires) Regional Lead for Infrastructure Platform Foundational Services (Network, Storage, DataCentre, Data Protection and Recovery). Accountable for site strategy, talent development, governance, executive presence, and operational alignment across the region. The role establishes Argentina as a strategic engineering hub by building and sustaining high-performing engineering teams aligned to global priorities and outcomes.

This leader partners closely with network engineering, Network Rapid Response (NRR), Product Engineering, and the automation platform and data engineering teams to ensure strong operational alignment, effective escalation, end-to-end service ownership, and continuous reliability improvement.

Job responsibilities

Functional Responsibilities - Site Reliability Engineering

Own the reliability outcomes for a product domain of the network estate, and build deep understanding of its architecture, failure modes, and risk profile
Drive the definition, instrumentation, and adoption of SLIs and SLOs across the domain's services, working through the domain's engineering teams rather than defining them in isolation, and use error-budget consumption as a live prioritisation input
Own the domain's reliability backlog: identify the engineering work that materially improves availability, detection, and recovery, keep it prioritised, and hold it visible to domain leadership
Run the domain's reliability reviews and lead its post-incident practice, ensuring blameless review, credible systemic analysis, and that resulting engineering fixes are tracked through to landing
Partner with the network engineering leads in the domain to prioritise reliability work against product engineering and service delivery demand, and make the trade-offs explicit to stakeholders
Directly manage the SREs assigned to the domain, and lead domain engineers aligned to the SRE practice on a dotted line, holding both populations to the same standards, tooling, and career framework
Work with the SRE leads of the other domains to define, evolve, and drive SRE culture, engineering standards, common tooling, the hiring bar, and the career framework across Network Services
Share patterns, tooling, and lessons learned across domains so reliability improvements compound rather than being rebuilt in isolation
Translate the domain's reliability needs into requirements for the automation platform and data engineering teams, and drive adoption of the resulting capability in the domain
Drive reduction of toil in the domain: treat recurring manual work and repeat failure as engineering defects, with measurable reduction targets
Drive adoption of AI and agentic capability across the reliability lifecycle (triage, diagnosis, root-cause analysis, remediation, AI-assisted development) with clear validation standards, so speed never compromises correctness, security, or risk
Hold a code-first engineering bar: production-quality code, testing, code review, and CI/CD, so reliability work ships as software rather than scripts
Deliver measurable outcomes for the domain: improved availability, reduced detection and recovery times, fewer repeat incidents, reduced manual touch, and improved change success rate

Regional Responsibilities - Argentina IP Foundational Services Site Lead

Represent the Argentina hub in global Infrastructure Platforms Foundational Services forums
Drive site culture, retention, and consistent engineering standards across functional silos
Ensure effective cross-functional collaboration with security, infrastructure, application teams, service management, and business partners to deliver integrated outcomes
Manage regional resource planning and budget inputs: capacity forecasting, skills coverage, on-call sustainability, and investment recommendations tied to measurable service improvements
Hire, develop, and retain engineering talent across the Argentina footprint
Ensure governance, risk, and audit compliance for in-country operations

Leadership Expectations

Strong ownership of reliability outcomes, with the technical depth to lead engineers rather than only manage them
Ability to build and scale engineering teams across functional and matrixed reporting lines, including dotted-line reports
Influences peers and partner teams without direct authority, and drives change from within a leadership team rather than from the top of one
Drives the transformation from an operations model to an engineering model
Strong executive communication skills, including calm, credible communication during high-severity events
Maintains compliance and control discipline
Credible senior technology presence in-region, able to represent JPMC externally with regulators, universities, and partners

Required Qualifications, Capabilities, and Skills

10+ years in infrastructure, production, or reliability engineering, including leadership roles running systems at scale
Demonstrated ownership of SLI/SLO/error-budget practice, incident and post-incident leadership, and measurable toil reduction in a production environment
A code-first foundation: credible software engineering background and the judgment to hold a code-first SRE bar rather than an operations-only one
Deep observability expertise: white-box and black-box monitoring, SLO-based alerting, and telemetry
Proven track record adopting agentic AI and LLM-driven capability in production engineering and operations environments
Experience operating within formal risk and control frameworks: audit engagement, evidence quality standards, and remediation governance
Demonstrated experience in incident management, problem management, and change governance, including executive communications during high-severity events
Proven ability to hire, develop, and retain strong engineers, and to raise the engineering bar of an existing team
Strong global collaboration skills across distributed, matrixed organizations
Prior site, country, or regional engineering hub leadership experience
BS/BA degree or equivalent practical experience in technology, engineering, or a related discipline

Preferred Qualifications, Capabilities, and Skills

Networking depth (routing, switching, security, packet and flow analysis), or experience leading reliability for network or network-adjacent platforms. A strong plus, not a gate
Experience running an embedded SRE model, driving reliability into engineering teams from within rather than from a central operations silo
Experience establishing or growing an SRE practice as part of a leadership team, including influencing peer domains
Financial services or other regulated environment experience
Experience with large-scale network automation (Python, APIs, config management, validation, and remediation at scale)
Demonstrated use of AI to redesign engineering and operational workflows for measurable impact, and to build organizational AI fluency
Proven operational governance track record: incident, problem, and change management, and measurable service improvement plans

Team Scope

Direct: a domain-aligned SRE team embedded with the network engineering and product teams for the domain, growing
Dotted line: domain engineers aligned to the SRE practice, held to the same standards, tooling, and career framework
Reporting line: into the Head of SRE for Network Services, as a peer of the other domain SRE leads on the SRE leadership team
Partnership: strong partnership with network engineering leads in the domain, the NRR organization, global Product Engineering, the automation platform and data engineering teams, and regional Infrastructure leadership
Regional (matrix): site leadership for all IP Foundational Services engineers in Argentina

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Work with stakeholders to define non-functional requirements and availability targets for the services in application and product lines

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