Business Analysis Associate Director (Platform Services)

DTCC · London

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits,
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

DTCC is seeking an experienced Associate Director, Technology Business Analyst to support the Product Owner of the CMI squad. The role will serve as the primary bridge between product, technology, architecture, quality engineering, operations, and other delivery partners.

This is not a high-level requirements role. The successful candidate must be comfortable working deep in the details, including source-to-target data mappings, message and file transformations, system-to-system interactions, interface contracts, validation rules, exception paths, and processing logic. The analyst will help a non-technical Product Owner convert business outcomes and priorities into technically precise requirements that engineering teams can design, build, and test.

In addition to serving as a senior individual contributor, this role will lead and develop a team of Business Analysts supporting the squad. The Associate Director will be responsible for assigning work, establishing analysis standards, reviewing deliverables, coaching team members, and ensuring consistent quality across business analysis activities. The role combines hands-on technical analysis with people leadership and practice management responsibilities.

You will play a central role in shaping and delivering CMI capabilities that support client-facing and internal workflows. You will work across the full delivery lifecycle, from early problem definition and solution analysis through implementation, testing, release readiness, and production support.

The position offers the opportunity to influence how complex data and integration requirements are analyzed, documented, standardized, and delivered across the platform while building and leading a high-performing business analysis team.

SPECIFIC RESPONSIBILITIES

Partner closely with the CMI Product Owner to refine product priorities, assess technical implications, and translate business objectives into clear, actionable requirements.
Lead detailed analysis of data flows, data transformation rules, source-to-target mappings, field-level specifications, message structures, and validation requirements.
Document end-to-end system interactions, including upstream and downstream dependencies, interfaces, processing sequences, handoffs, exception scenarios, and operational impacts.
Review existing application behavior, technical documentation, schemas, specifications, logs, and, where necessary, pseudo code or logic representations to understand current-state processing.
Create high-quality epics, features, user stories, acceptance criteria, process flows, sequence diagrams, mapping documents, decision tables, and supporting functional specifications.
Facilitate working sessions with product, engineering, architecture, data, quality engineering, operations, and control partners to resolve ambiguity and drive decisions.
Identify requirement gaps, conflicting rules, edge cases, data quality concerns, and integration risks before development begins.
Partner with engineers to ensure requirements are technically feasible and sufficiently detailed while preserving the intended business outcome.
Support test strategy and execution by validating test coverage, expected results, transformation logic, interface behavior, and defect analysis.
Maintain traceability from business objectives through requirements, design decisions, test evidence, and delivered functionality.
Provide functional and technical analysis during implementation, release readiness, production validation, and issue triage.
Help establish and improve business analysis standards, reusable templates, mapping conventions, and documentation practices for the squad.
Mentor analysts and contribute to a culture of disciplined analysis, constructive challenge, and delivery ownership.
Lead, coach, and develop a team of Business Analysts, providing guidance on analysis techniques, requirements quality, technical documentation, stakeholder management, and delivery practices.
Assign and prioritize analysis activities across the team, balancing squad priorities, delivery timelines, analyst development opportunities, and resource capacity.
Review analyst deliverables to ensure consistency, completeness, technical accuracy, and adherence to established standards and methodologies.
Establish individual development plans, provide ongoing feedback and coaching, and support career growth within the business analysis discipline.
Build and maintain analysis best practices, governance processes, reusable frameworks, and quality controls that improve delivery outcomes across the squad.

Qualifications:

Bachelor's degree or equivalent experience.

Talents Needed for Success:

Minimum of 8 years of relevant experience as a technology business analyst, systems analyst, software business analyst, or similar role supporting complex application delivery.
Demonstrated ability to work at field and rule level on data transformation mappings, interface specifications, system integrations, and end-to-end processing flows.
Strong understanding of system-to-system integration concepts, including APIs, messaging, files, events, batch processing, and synchronous and asynchronous interactions.
Ability to interpret technical artifacts such as JSON, XML, schemas, message specifications, database structures, SQL queries, logs, sequence diagrams, and pseudo code.
Experience writing detailed user stories, acceptance criteria, functional specifications, data mappings, process flows, and exception-handling requirements.
Ability to explain complex technical concepts clearly to a non-technical Product Owner and other business stakeholders.
Proven ability to challenge assumptions, identify gaps, resolve ambiguity, and drive issues to closure across multiple teams.
Experience working in Agile delivery environments and partnering directly with engineering and quality engineering teams.
Demonstrated experience leading, mentoring, or managing Business Analysts, including work assignment, coaching, performance development, and quality reviews.
Proven ability to establish business analysis standards, improve analyst capability, and drive consistent delivery practices across a team.
Excellent written and verbal communication skills, with strong attention to detail and a delivery-oriented mindset.
Experience in financial services, post-trade processing, market infrastructure, or other transaction-processing environments.
Experience with client interfaces and common integration formats or protocols such as JSON, XML, FIX, SWIFT, APIs, messaging, and secure file transfer.
Working knowledge of SQL, relational databases, data modeling, data lineage, and reconciliation techniques.
Experience with integration modernization, platform transformation, or migration from legacy processing patterns.
Familiarity with identity, authentication, authorization, permissions, and data access controls.
Business Analysis, Agile, Product, or relevant technical certification.

Leadership Expectations

Operate independently and take ownership of complex analysis from initial concept through implementation.
Bring structure to ambiguous problems and make the level of detail visible to the Product Owner and delivery team.
Influence without relying on formal authority and build trusted relationships across product and technology organizations.
Balance strategic context with a willingness to investigate detailed logic, mappings, defects, and system behavior.
Communicate risks, dependencies, decisions, and trade-offs clearly and early.
Build and sustain a high-performing business analysis team through coaching, accountability, knowledge sharing, and continuous improvement.
Serve as the functional leader for business analysis within the squad, establishing standards for quality, consistency, documentation, and analytical rigor.
Foster a culture of ownership, collaboration, critical thinking, and operational excellence across both product and technology stakeholders.

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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