Senior Manager - Process Excellence - Global Service Centre
DP World · Mumbai
Process Transformation & Design Thinking
Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.
Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).
Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.
Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.
Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.
Automation Strategy & Implementation
Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.
Define and support the automation roadmap, ensuring alignment with business objectives.
Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.
Develop ROI models and business cases for automation initiatives.
Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.
Support UAT, change management, and rollout activities to ensure successful adoption of new processes.
Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.
Stakeholder Management & Change Leadership
Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.
Lead change management efforts, ensuring adoption of redesigned processes.
Communicate transformation results and recommendations to senior leadership.