Project Manager (Night Shift)
WTW · Taguig
The Team:
The PMO is a group of passionate professionals supporting the Outsourcing North America business. The PMO identifies, prioritizes, and successfully manages large, complex cross-practice Outsourcing North America projects with definitive start/stop dates. The PMO also provides operational cross-practice support that leverages work appropriately and drives efficiency and consistency in our Outsourcing North America business.
Job Scope:
As a Project Manager in the PMO, you will manage a combination of cross-practice special projects and operational support projects for the Outsourcing North America business. All projects assigned to the PMO are reviewed and approved by Outsourcing North America leadership. This increasingly includes AI-related initiatives; the PM will support these in partnership with business leadership and PMO leadership, alongside the PMO's traditional project and operational work.
The scope of operational support projects will vary, but typically they will:
- Have impacts across health, pension and/or service center
- Include projects where Outsourcing NA integrates with other businesses and enterprise functions at WTW
- Be recurring, ongoing projects
- Create efficiency and consistency in our business
- Include AI-enabled process improvement, automation, or innovation initiatives
Key Responsibilities:
Cross-Practice Project Management:
- Gain an understanding of the business requirements for each project
- Schedule and facilitate project kick-off meetings and ongoing meetings
- Project status updates to the rest of the PMO, the broader business, Outsourcing North America leadership and on the PMO dashboard
- Own the communication plan and project plan
- Manage projects within timelines and budgets
- Track deliverables and task completion from resources assigned to the project
- Foster a collaborative environment and promote a positive team experience
- Follow-up with one-on-one discussions with business leaders and project resources as needed
- Consult client teams and clients as needed
- Track project risks, mitigate risks and escalate issues
- Identify areas for improvement and suggest corrective actions as needed
- Gather feedback, facilitate debriefs, provide training and transition projects to the business as needed
- Partner with business leadership to support individual AI-related projects as needed, helping coordinate execution in alignment with Outsourcing NA's broader AI strategy
Operational Support Management:
- Maintain trusted client, contract, vendor and colleague data for the business
- Consistently deliver ongoing operational reports to the business
- Support the business with SOC and audit compliance
- Support the business with a user access tool for all internal applications
- Provide ongoing support to the business for shared collaboration tools and dashboards
- Provide the business with the ability to consistently track progress and project adoption of initiatives across all clients
General Responsibilities:
- Provide support, feedback and assistance to members of the PMO and the broader business
- Act as a back-up resource for other members of the PMO
- Assist in general priority setting and business case creation for projects within the PMO
- Adhere to best practices of project management at WTW
- Contribute ideas to continuous process improvement
- Project Managers will receive guidance and support from the Manager of the PMO