Claims Analyst Team Manager
SCOR · London
The Claims Analyst Manager is accountable for leading, developing, and overseeing a team of Claims Analysts (CAs), ensuring high‑quality, consistent, and compliant claims decision‑making. The role balances people leadership, performance management, working closely with the CA Governance and Framework team members and with key stakeholders in the Claims team (such as Regional/Divisional Heads of Claims) for oversight, and delivery of fair customer outcomes, while managing risk and supporting continuous improvement across claims analysis activities.
The Claims Analyst Manager is also responsible for managing & monitoring worklists for the CA teams (including any in-house third-party team members) to ensure claims are handled accurately, fairly and in a timely manner, in line with policy terms, authority limits, and regulatory expectations.
In addition to this core function, the Claims Analyst Manager is a senior member of staff providing the first line of triage/support for the Claims Analyst Team, system & process subject matter expertise (in due course) to advance SCOR’s transformation journey, regularly communicate with internal or external stakeholders (e.g., claims experts, management, accounting, underwriters, brokers etc.)
The position requires a proven and developed technical claim handling proficiency and an aptitude for systems and processes.
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
As a member of the Claim Operations Leadership team within the P&C Operations team, this role will support the Claims Analyst Function with managerial responsibility for and oversight of the SBS Claim Analysts, have technical claims management capabilities to support the Claims Analysts and to manage their own claim caseload and to contribute to key initiatives to enhance the claims service proposition and promote efficiency.