Incident Management

CallTek · General Santos

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

Manage efficient and timely responses.
Identify improvement opportunities in the management of processes of incidents and propose solutions.
Recognize and identify events and/or anomalies that negatively impact IT systems operations.
Categorize incidents based on their severity and scope, prioritizing those with the greatest impact on operations and organizational security.
Maintain detailed records of each incident, including root cause, resolution, and actions taken.
Ensure compliance with applicable regulations and alignment with the organization’s security policies and standards .
Minimize the impact of incidents and restore the IT services to their normal state with minimal delay
Mitigate similar recurring incidents.
Take prompt and effective action to resolve incidents and maintain the stability of IT systems.
Ensure efficient resource allocation and timely response to high-risk issues.
Enable effective communication with internal and external stakeholders as required.
Guarantee that incident management practices adhere to established requirements.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
Knowledge of IT process management (best practices in IT service management)
Knowledge of computer networking
Knowledge of IT system authentication methods
Knowledge of tools such as IDS and SIEM

Other requirements (Courses, seminars, certifications, and other licenses)

Practical knowledge of incident management frameworks (e.g., ISO standards)
ITIL certification
Risk management training/coursework
CompTIA Security+ certification

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