Lab Operations Specialist
Dexmate · Fremont
About Dexmate
Dexmate is building the foundation for physical AI — combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Today, robotics is fragmented, slow, and closed: most builders are forced to reinvent the same stack again and again, and most ideas never make it past the prototype stage. We exist to change that. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.
If you want to help shape the next layer of human capability — and believe the future of robotics should be built together, not in isolation — we'd love to build it with you.
The Role
You'll build and run the physical operations layer of the company: how material comes in, how it gets tracked, how it reaches the engineer who needs it, and how finished robots get out the door and to a customer in one piece. Today that means inventing the system. Later it means running and scaling it.
This is a hands-on job. You'll be on the floor, in the lab, and on the loading dock.
Responsibilities
Manage end-to-end logistics, shipping, and inventory operations, including inbound receiving, material tracking and storage, parts kitting for robot builds, and domestic and international customer shipments.
Inventory and materials management
Design and run our inventory system end to end — part numbering, bin and location schemes, receiving, put-away, and cycle counts
Own inventory accuracy across labs and warehouses, and establish the accuracy targets we hold ourselves to
Kit parts for robot builds and get them to the right bench at the right time
Manage consumables and reorder points, including fasteners, cabling, adhesives, PPE, and ESD supplies
Track tools and lab equipment, including calibration schedules and preventative maintenance
Lab operations
Set and enforce lab organization standards — labeled storage, bench discipline, 5S, and clean-as-you-go
Own ESD compliance and lab safety practices
Handle battery and hazmat storage in line with our lithium-ion safety requirements
Support lab buildouts, including new benches, test stations, and equipment installations
Logistics and customer shipping
Coordinate inbound materials and outbound shipments with engineering teams, suppliers, carriers, and our Seoul office
Own outbound robot shipments end to end, domestic and international
Design and source crating and packaging, including shock mounting, tip and impact indicators, and reusable versus one-way packaging
Manage freight forwarders and carriers; quote and book LTL, FTL, and air freight; select Incoterms
Prepare export documentation, including commercial invoices, packing lists, HS classification, and certificates of origin
Maintain serial-number-level tracking and as-shipped configuration records for every unit
Handle cargo insurance and damage claims
Minimum Qualifications
3+ years in hardware lab operations, materials management, or logistics at a hardware, robotics, or capital equipment company
Direct experience with inbound and outbound logistics, including international shipments
You've built or meaningfully improved an inventory system, not just operated one someone else designed
Comfortable around engineering hardware — you can read a BOM, understand why a part revision matters, and handle prototypes without damaging them
High bar for organization and accuracy, and willing to hold other people to it
Able to lift 50 lbs and be on your feet for much of the day
Preferred Qualifications
Current hazmat / dangerous goods certification for lithium batteries (49 CFR ground, IATA DGR air). If you don't have it, we'll certify you — but someone here needs it before our first unit ships.
Experience shipping capital equipment internationally, such as semiconductor tooling, medical imaging systems, industrial automation equipment, or similar
Export compliance background, including ECCN classification, restricted party screening, and license determination
Forklift certification
Experience at a company that scaled from prototype builds to customer shipments