Account Manager - China
GoGlobal · Remote
Role Overview
As the Account Manager – China, you will manage and develop a portfolio of clients connected to the China market, including Chinese companies expanding internationally and multinational organizations operating in or entering China.
You will be a key point of contact for clients, building strong relationships, ensuring quality service delivery, and identifying opportunities to support client growth through GoGlobal's Business Corporate Services (BCS), including entity management, accounting, tax, payroll, compliance, and related services.
Working closely with GoGlobal's regional and global teams, you will help clients navigate cross-border business operations while supporting client retention, service expansion, upselling, and cross-selling opportunities.
Roles & Responsibilities
- Manage a portfolio of China-related clients and maintain strong, long-term relationships.
- Act as a key point of contact for client queries, service delivery, and issue resolution.
- Understand client needs and coordinate with Legal, Payroll, Accounting, Tax, Finance, Compliance, and Operations teams.
- Provide practical guidance on BCS services, including payroll, accounting, tax, entity management, and compliance.
- Conduct regular client meetings and reviews to understand priorities and service needs.
- Identify upselling, cross-selling, renewal, and service expansion opportunities.
- Proactively identify client risks and coordinate timely resolution of escalations.
- Maintain an understanding of China's business and regulatory environment.
- Support business development activities, regional projects, and continuous improvement initiatives.
Requirements
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- 3–5 years of experience in account management, client services, BCS, payroll, accounting, tax, or a related field.
- Experience supporting clients in China or the Greater China market is preferred.
- Good understanding of China payroll, employment, accounting, tax, or compliance practices.
- Strong client relationship, communication, and stakeholder management skills.
- Commercial mindset with the ability to identify client growth opportunities.
- Strong problem-solving and organizational skills with the ability to manage multiple accounts.
- Fluent in Mandarin Chinese and English, both written and verbal.
- Proactive, collaborative, and adaptable in a fast-paced global environment.
OVERVIEW
As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.
We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
Collaborating with a diverse, global and supportive team
Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENT
We Make Growing Your Career Possible
- We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
- We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.
- We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
- We're global. We offer career opportunities across the world-whether it's new job roles or international locations
- English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
- We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
- We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
- We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!