CUX Design Specialist
Multitude · Gżira · €2,500/month (stated in the posting)
We’re hiring a CUX Designer to own and scale our AI-driven self-service experience.
This is a hands-on role for someone who combines AI prompt engineering, conversational design, and data-driven CX optimisation to drive measurable improvements in digital containment and customer satisfaction.
Your responsibilities:
AI & Automation
Optimise AI bots through advanced prompt engineering
Build and refine AI-powered email auto-replies to improve accuracy and first-contact resolution
Improve containment, reduce escalations, and elevate automation quality
Self-Service Growth
Increase Self-Service Usage and reduce contact rate
Identify friction in digital journeys and implement scalable solutions
Knowledge & Content
Own Help Centre quality and AI-readiness
Ensure content is clear, structured, and automation-friendly
Salesforce Integration
Optimise Service Cloud flows, case automation, and AI integrations
Align bots, email automation, and service processes into one seamless experience
CX Ownership
Turn Voice of Customer and behavioural data into measurable improvements
Lead initiatives end-to-end — from insight to rollout
What You Bring
2–3 years in CX, UX, Conversational Design, or similar
Strong hands-on experience with AI bots & prompt engineering (LLMs preferred)
Experience with Salesforce Service Cloud
Proven success improving self-service and automation performance
Ownership mindset, analytical thinking, and strong communication skills
The starting salary for this position is €2,500 gross per month.
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
Private Health Insurance – access comprehensive healthcare coverage tailored to local standards
Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health
Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.