Senior RevOps Consultant - Gong
nformal · Montréal
[\]formal is a software consulting and implementation company helping customers successfully implement and use our partner’s Platform. You’ll serve as a trusted advisor, guiding clients through the entire Gong AI implementation process—from initial setup to long-term adoption. We bring our partner’s leading AI technology to our clients based on our principle: a friendly, straightforward, and honest approach that efficiently achieves results.
What You'll Be Doing
- Provide an exceptional implementation experience, ensuring customers quickly realize the value of the Platform.
- Run discovery workshops to identify business needs and recommend elegant solutions.
- Manage and prioritize multiple customer engagements simultaneously.
- Consult on change management strategies to drive and sustain platform adoption.
- Communicate project status, risks, and mitigation plans to key stakeholders, including executives.
- Become an expert on the entire product line, including APIs and third-party apps.
- Collaborate with customer technical and security teams to deploy the solution and integrate it with their systems.
- Partner with our Sales and Customer Success teams to ensure a seamless transition for new customers.
- Conduct meetings both on-site and remotely, following our professional services methodology.
- Contribute to internal initiatives that help our team and organization grow.
What You Bring
- 6+ years of consulting experience, ideally in a customer-facing professional services role.
- A proven ability to build trust and strong relationships with customers.
- Experience with SaaS, and/or enterprise software.
- An understanding of RevOps and revenue functions, such as forecasting, prospecting, and pipeline management, is a significant advantage.
- Knowledge of project management essentials (scope, schedule, and budget).
- Strong experience with CRM systems like Salesforce.com, Hubspot, or Dynamics.
- The ability to work with various customer operations and technical teams.
- A track record of influencing change within customer organizations.
- Excellent communication, interpersonal, and writing skills.
- An eagerness to thrive in a fast-paced environment.
- Willingness to travel as needed.
[\]formal ensures equal employment opportunities for all employees and job applicants without consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.