Manager, Veteran Services

Owens Community College · Owens Toledo Campus · $44,400–$49,950 (stated in the posting)

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The Manager facilitates matriculation of all Student Veterans, spouses and dependents of Veterans attending OCC. Will assist veteran and active duty military students, and their dependents in coordinating veterans' education benefits. The Manager will assist students by monitoring and evaluating their progress toward reaching their educational goals in accordance with OCC regulations and will follow Department of Veterans Affairs policies and procedures.

The Manager counsels student veterans and helps them develop educational plans in relation to their receipt of education benefits from the government. Manager will maintain communication with all student veterans, spouses and dependents of veterans and meet with new and prospective student veterans from all majors across the college. Manager will advise students and provide information on all phases of the veterans' process in person or by the phone or e-mail.

Manager will be the OCC liaison when engaging with community partners to bring awareness and support to the student veteran population and will provide linkage to community services to all student veterans, spouses and dependents as well as any local community Veterans. Manager will maintain a smooth operation of the Owens Veterans Services Center and will work with the Owens Foundation and Alumni Association while engaging community support.

Manager will be the backup processor to complete all GI BILL certifications.

Essential Functions:

• The Manager facilitates matriculation of all veteran students attending OCC.

• The Manager will serve as the College's School Certifying Official.

• Will assist veteran and active duty military students, and their dependents in coordinating veterans education benefits.

• The Manager will assist students in monitoring and evaluating their progress toward reaching their educational goals in accordance with regulations according to both Owens CC policy and the Department of Veteran Affairs policy.

• The Manager counsels Veteran students and helps them develop educational plans in relation to their receipt of education benefits from the government.

• Manager will maintain a caseload of current veteran students and meet with new and prospective veteran students from all majors across the college. They advise students and provide information on all phases of the veterans process in person or by the phone or e-mail. 

• The Manager serves as a liaison between veteran students and the OCC faculty, Staff, and outside entities. 

• Manager will promote College's services and opportunities to area military installations, organizations, and entities. Develop, carry out and measure a recruitment and retention plan for veteran, active duty military students. Work collaboratively with staff from the Office of Admissions, Advising, Marketing and other campus and community offices. 

• Manager will provide support in the form of supervision and training for the School Certifying Official and VA work study students. This will include knowledge of all veteran benefits from the Department of Veteran Affairs, and college policies and procedures related to Owens Community College.

• Manager serves as the contact person for the ConAP program, Ohio National Guard Scholarship and tuition assistance used by all veterans.  

Knowledge, Skills, and Abilities:

• Knowledge of local, state, and federal veterans programs and educational benefits that are provided to veterans and the family or spouse of a veteran.

• Knowledge of State or Federal law in relation to the military.

• Knowledge of VA ONCE certifying computer system. Knowledge of VA services provided to disabled veterans.

• Experience serving in the United States Military. Knowledge regarding the community college student and Student Services and/or post-Secondary education environments.

• Knowledge of Microsoft Office programs, Workday, Blackboard, Groupwise, Onbase, U-Select, CAPP, The OCC Website and the internet in general.

• Knowledge of all schools, majors, and offices across campus to best assist students with selecting academic coursework and referring them to the proper office for help.

• Knowledge of the Ohio Transfer Module and other transfer articulation agreements in and out of state. 

• Demonstrated internet communication skills.

• Demonstrated oral & written communication & presentation.

• The Manager must have the ability to listen and communicate clearly & effectively.

• Will be required to multi-task at times in a fast-paced environment and must be able to work within a team and independently.

• Must be able to function in a professional way with many stakeholders including students, staff, faculty and community members.

• Manager will utilize the computer to assist students and use U-Select, CAPP, Blackboard, Workday, Onbase, The OCC website and online class schedule, shared Network drives, the internet for research, and E-mail.

• Ability to learn local, state, and federal law in relation to veterans and students serving in the military.

• Ability to learn the VA ONCE certifying system to be able to process and provide veteran students with educational benefits.

• Ability to work with other government agencies to assist veteran students with benefits.

• Ability to learn various technology required to perform enrollment functions (i.e. colleges student information system , scanned document system, student audit system & statewide transfer system).

• Ability to listen and communicate clearly & effectively.

• Ability to assess student need and prescribe or advise accordingly.

• Ability to take initiative Ability to work both independently and as a team.

• Ability to build rapport and work collaboratively with internal and external personnel.

• Ability to multitask at times in a fast-paced, moderately stressful environment.

• Ability to communicate complicated material in a clear and simple manner.

• Positive attitude when dealing with students. Adaptability. Initiative. Able to work in a team and independently. Good organization skills. Patient teacher. Ability to set boundaries. 

Minimum Requirements:

•  Bachelor's degree in Higher Education, Adult Education, Liberal Arts, Counseling, Social Work or general studies OR Associate degree or two-year technical certificate and two years experience working in a Veterans Services office. 

• 2 years experience in a setting where the applicant served as an advisor, mentor, counselor or supervisor.

• 2 years experience with oral and written communication.

• Intermediate computer skills and the ability to use e-mail, a multi-line phone system, do research on the internet, and demonstrated experience with technology.

• Demonstrated military service preferred.

Minimum Expectations:

• Provide office coverage and direct service to students as needed. This would include extended office hours during start of semester and during peak times. 

• Manager may have to travel in state or out of state for professional development and recruitment purposes. Manager will develop recruitment plan and assist with recruitment, student services, and advising events across campus.

• Manager will work a flexible schedule during busy registration periods that may include evenings when the office is open. Must provide office coverage as needed. 

• Manager will work a flexible schedule during busy registration periods and work recruitment events that may include Saturdays. The Manager may engage in recruitment activities on base during the weekend. May provide office or event coverage one weekend.

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