Product Support Analyst I - VIP
Sabre · Bengaluru
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Level 1 - Product & Customer Support Specialist
Location: Bangalore, India
Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.
Key Responsibilities
- Provide product and technical support via phone, chat, callback, and web cases.
- Troubleshoot and resolve application, system, and connectivity issues.
- Analyse customer concerns and recommend effective solutions.
- Document customer interactions and resolutions in CRM systems.
- Collaborate with internal teams to resolve complex issues.
- Escalate critical customer-impacting issues when required.
- Deliver high-quality customer service while meeting service standards.
- Continuously build product knowledge and technical expertise.
- Support a global customer base in a 24/7 operational environment.
Required Skills
- Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.
- Experience in technical support and troubleshooting.
- Strong analytical, problem-solving, and customer service skills.
- Excellent verbal and written communication skills.
- Experience supporting customers through phone, chat, email, and web channels.
- Strong collaboration, prioritization, and time-management skills.
- Ability to learn new technologies and adapt to changing business needs.
- Bachelor's degree or equivalent experience preferred.
- Ability to work in 24/7 rotational shifts.
Preferred Skills
- Experience with Salesforce or similar CRM tools.
- Knowledge of ITIL, XML, APIs, or SQL.
- Travel industry certifications such as IATA/UFTAA.
Language Requirements
- Professional proficiency in spoken and written English.
- Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.
Why Join Us?
- Work with a diverse and collaborative global team.
- Support leading travel agencies worldwide.
- Gain exposure to innovative travel technology solutions.
- Develop technical, analytical, and customer support expertise.
- Grow your career in a dynamic, customer-focused organization.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1