Compliance & Operational Risk Program Manager - Reporting and Data Analyst

Bank of America · Charlotte · $105,500–$169,500 (stated in the posting)

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Compliance and Operational Risk Program Manager is responsible for the execution and oversight of Operational Risk Event Data reporting, risk analytics, Key Risk Indicator (KRI) monitoring, and management, regulatory and legal entity board reporting.  This role provides data-driven insights to support risk identification, risk communication, and risk management activities across the organization. The associate will partner with Operational Risk, Technology, and business stakeholders to maintain reporting processes, enhance data quality, support system improvements, and strengthen the effectiveness of operational risk monitoring and governance.

Key Responsibilities

• Deliver executive, management, and risk committee reporting to provide risk transparency and support informed decision-making.

• Perform risk analytics and reporting to identify trends, emerging risks, and key themes, and deliver insights that support risk management decision-making.

• Support operational loss data quality governance through reporting, issue tracking, and remediation oversight. 

• Enhance reporting capabilities through automation, visualization, and continuous process improvement.

• Support responses to audit, regulatory, and ad-hoc inquiries. 

• Partner with Technology teams to implement system enhancements and support strategic technology initiatives for operational loss data and reporting platforms.

• Contribute to strategic initiatives that strengthen operational risk management, analytics, governance, and reporting capabilities. 

• Provide subject matter expert and guidance to Front Line Units and Control Functions on operational loss data standards, procedures, and reporting requirements.

• Build and maintain strong partnership with key stakeholders across the enterprise including Risk, Legal, Operations, Technology, and business lines.

• Support the development and delivery of operational risk and compliance training and awareness programs. 

• Monitor regulatory developments and assess implications to support ongoing compliance and program enhancements.

Required Qualifications:

• Bachelor's degree in Business, Finance, Risk Management, Accounting, Economics, Data Analytics, or a related field.
• 5+ years of experience in Operational Risk, Risk Management, Compliance, Audit, Controls, Data Analytics, or a related financial services discipline.
• Strong knowledge of operational risk management frameworks, including operational loss event management, risk indicators, risk reporting, and governance processes.
• Experience analyzing large data sets and translating complex data into actionable risk insights and executive-level reporting.
• Advanced proficiency in Tableau and Microsoft Office Suite, including Excel and PowerPoint.
• Demonstrated ability to prepare and deliver reporting for senior management, risk committees, and board-level stakeholders.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, with the ability to communicate complex risk concepts clearly and concisely.
• Proven ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.
• Strong collaboration and stakeholder management skills, with experience partnering across Risk, Technology, Finance, Audit, and Business functions.

Desired Qualifications:

• Experience with Operational Loss Data, Risk and Control Self-Assessment (RCSA), Key Risk Indicators (KRIs), Scenario Analysis, or Regulatory Reporting programs.
• Knowledge of banking regulations and industry guidance related to operational risk management.
• Experience supporting data governance, data quality, or quality control programs.
• Experience defining business requirements and executing user acceptance testing (UAT) for risk management systems and reporting solutions.
• Familiarity with SQL, data visualization tools, and business intelligence platforms.

Skills:

• Attention to Detail
• Decision Making
• Policies, Procedures, and Guidelines Management
• Presentation Skills
• Quality Assurance
• Analytical Thinking
• Data Collection and Entry
• Influence
• Issue Management
• Strategic Thinking
• Automation
• Data Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines

Shift:

Hours Per Week: 

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