Sr. Associate I, Accounts Receivable (Mandarin Speaker)
Alcon · Selangor – AGS
At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.
POSITION OVERVIEW:
Senior Associate I, Accounts Receivable, is responsible for executing accounts receivable activities, in line with Alcon guidelines. These processes focus on collection, credit management, debt management, cash application, and customer dispute resolution. The role requires execution based on established accounting principles, policies and procedures to ensure compliance, adherence to internal controls, and achievement of optimal receivables positions. Additionally, Senior Associate I, must ensure that the terms of the service level agreement are consistently met, and that efficient workflows and best practices are adopted within the Accounts Receivable function. The role also involves identifying and proposing continuous improvement and automation projects to simplify and increase the efficiency of end-to-end processes.
KEY RESPONSIBILITIES:
Service Deliveries:
Support the measurement and delivery of service levels and SLA/KPI targets.
Provide operational and management support on collection management, credit management, month end closing and reporting, AR reconciliation and provision of bad debt analysis.
With customer focus mindset, engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting. Resolve escalated issues and disputes diligently.
Maintain good relationship with key stakeholders including OTI in resolving billing and debt issues including reconciliation; Ensures productivity, continuous improvement and seamless service.
Support tool/system implementation; provides functional guidance/training to the team members. Actively initiate and participate in improvements to sustain a highly effective and efficient process and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services.
Proactively challenge the Status Quo, making fact-based recommendations.
Supports any transitions and knowledge transfer activities, monitoring deliverables and timelines.
Manage day-to-day activities:
Collection activities and hands-on in disputes/billing issues resolution with customers and related internal stakeholders.
Process incoming payment, reconcile account receivables and remittances, address payment issues and other discrepancies.
Perform blocked order operations and credit control activities including providing customer information for credit limit reviews & parameters analysis & etc.
Focus on meeting AR KPI results, including DSO, blocked order, AR aging, AR delinquent, and Receivable Management tool and Finance Now tool adoption and results.
Functionally reporting to AGS Center while collaborating closely with Local country team and Franchise Head(s) of Finance to provide country-level support.
Perform Customer Master Data Maintenance (credit related validation/approval) in collaboration with CDA/Commercial Operations
Manage balance sheet reconciliations of AR accounts, ensure timely resolution and clean-up of overdue items identified.
Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved.
Prepare of month-end financial reporting including assessment of the provisions of bad debts, AR overdue analysis, and other ad-hoc analysis as required.
Ensure the creation and proper maintenance of AR related accounting records and supporting documents to meet the requirements of local legislation and Alcon required standards.
Resolve AR accounting related issues and disputes, escalate as required and coordinate with various stakeholders and internal departments.
Act as a backup and perform daily operational tasks within the Accounts Receivable team as and when required.
Compliance
Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Alcon standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable).
Ensure compliance with Accounting Manual, Financial Controls Manual and regulatory requirements and implementation of internal guidelines.
Ensure application of agreed Alcon control procedures and actively support to deliver SOX certification.
Promote a strong and control environment and follow up on audit issues and implement correcting measures.
People Management
Actively support AGS working style by being inclusive, proactive, respectful, and results driven in alignment with Alcon Values and Behaviors.
Act service oriented to enable service lines to deliver a high-performing organization and drive improvement/standard solutions while cultivating customer service focus culture.
WHAT YOU’LL BRING TO ALCON:
Education:
(minimum/desirable)
Bachelor’s degree in Accounting/Business Administration/Finance or equivalent
Professional certification (ACCA/CIMA/CPA/ICAEW) or Chartered Accountant.
Lean/ Six Sigma Certified are an added advantage
Languages:
English and Chinese (Written & Spoken) proficiency required.
Experience:
3 to 5 years of relevant AR or Finance role working experience.
Demonstrated ability to work effectively in a shared service or multi-national, matrix organization.
Knowledge of SAP in Account Receivables is a great add-on.
Experience in supporting and implement improvement projects (e.g., ERP implementation, job migration and automation)
Good problem-solving skills, resilient, motivated and passionate.
HOW YOU CAN THRIVE AT ALCON:
Opportunity to work with a leading global medical device company
Collaborate with a diverse and talented team in a supportive work environment
Competitive compensation package and comprehensive benefits
Continuous learning and development opportunities
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.