Station Manager, Guangzhou
DHL · Guangzhou
Position Overview
We are looking for an experienced and commercially driven leader to join us as Station Manager, Guangzhou. This role will lead and manage the overall performance of Guangzhou station, ensuring the achievement of business growth, operational excellence, financial targets, customer satisfaction, and people development objectives.
Key Responsibilities:
Drive Business Growth and Market Success
- Lead the overall business performance of Guangzhou Station, ensuring alignment with company strategy and growth objectives.
- Develop and execute station business plans that support revenue growth, profitability improvement, and long-term market competitiveness.
- Identify new business opportunities, emerging market trends, and customer needs to drive sustainable growth.
- Partner closely with Sales, Products, and Customer Service teams to expand customer portfolios and strengthen customer retention.
- Support strategic customer engagements and key business development initiatives.
Own Financial Performance
- Take full accountability for station financial performance, including revenue, profitability, productivity, budgeting, cost control, and cash flow management.
- Lead annual planning, forecasting, and business review activities to ensure achievement of financial and operational goals.
- Drive effective resource utilization and productivity improvements while maintaining high service standards.
- Monitor business performance and implement corrective actions to address gaps and improve results.
Deliver Operational Excellence
- Oversee end-to-end freight forwarding operations across Guangzhou Station.
- Ensure operational processes consistently meet customer expectations, service standards, and business KPIs.
- Drive continuous improvement initiatives to enhance productivity, efficiency, service quality, and operational performance.
- Leverage digital solutions, automation, and shared service capabilities to improve workflows and reduce operational inefficiencies.
- Ensure effective cross-functional collaboration between Operations, Customer Service, Sales, Finance, Customs, and Product teams.
Enhance Customer Experience
- Build and maintain strong relationships with key customers and strategic business partners.
- Act as the senior escalation point for critical customer issues and ensure timely resolution.
- Drive customer satisfaction, loyalty, and service excellence through proactive engagement and performance management.
- Foster a customer-centric culture across both stations.
Ensure Compliance and Governance
- Ensure compliance with customs regulations, trade requirements, company policies, and operational procedures.
- Promote a strong culture of safety, security, ethics, and risk management.
- Maintain effective governance and operational controls to support sustainable business performance.
- Support DHL's sustainability initiatives and GoGreen commitments.
Lead and Develop High-Performing Teams
- Lead, coach, and develop managers, team leaders, and employees across Guangzhou Station.
- Foster a culture of accountability, engagement, collaboration, and continuous improvement.
- Drive performance management, talent development, succession planning, and employee engagement initiatives.
- Build organizational capabilities that support current and future business needs.
Requirements & Qualifications:
- Bachelor's degree or above.
- At least 8 years of experience in freight forwarding, logistics, or supply chain management.
- Proven leadership experience managing business operations and cross-functional teams.
- Strong commercial and financial acumen with a track record of driving business growth and profitability.
- Sound knowledge of freight forwarding operations and customer requirements.
- Excellent communication, stakeholder management, and people leadership skills.
- Fluent in English and Chinese.