Patient Safety Attendant

Montefiore

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• JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. * 1. Provides assistance to meet personal hygiene and grooming needs. 2. Provides assistance with the nutritional needs of the patients, including feeding, mealtime assistance/set-up, supplying fluids, refilling water pitchers and delivering supplemental/bedtime snacks. 3. Lifts, moves, turns and transports patients out of bed, chair, stretcher, wheelchair, portable mechanical lift, etc, maintaining proper body mechanics. 4. Maintains a clean, neat, safe environment of the patient’s room during the hospital stay. Communicates all patient care information to the Registered Nurse or PCA 5. Documents observations and activities, reporting pertinent changes in the patient’s condition to the Registered Nurse. 6. Observe patient for signs of suicidal disposition and call for help immediately. 7. Effectively interacts with patients, families and all members of the Interdisciplinary team. 8. Ability to multi-task in a very busy environment 9. Excellent Customer Service skills 10. Excellent organizational skills; demonstrates exceptional ability in managing the environment.
• Employee Performance Standards A. CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer. 2. Demonstrates positive communication with people of different cultures, values and beliefs. 3. Demonstrates the ability to acknowledge customer concerns and takes corrective action. 4. Demonstrates compliance with identified customer service behaviors. 5. Provides escort to customers when necessary.
• PERFORMANCE IMPROVEMENT: 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2. Utilizes resources to maintain and improve self development and knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment.
• BUDGET: 1. Demonstrates fiscally prudent use of equipment and supplies. 2. Utilizes charge process for supplies/equipment
• PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations.
• B. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital
• Hospital-Wide Standards A. Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” I will: • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” I will: • See projects through to ensure completion. • Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” I will: • Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” I will: • Maintain a clean, neat, and professional appearance. • Adhere to the Hospital's dress code policy. • Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” I will: • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” I will: • Anticipate and address my patients’ and customers’ needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

• High School Required or
• GED Required
• 1-3 years Prefer previous Health Care experience or experience as a companion to the geriatric or psychiatric patient Preferred
• Full command of English Language, spoken and written.
• Sufficient physical ability to assist PCA and RN with patient care functions.
• Demonstrated computer aptitude
• BLS- American Heart Association within 30 Days Required
• Attend mandated training session including non violent crisis intervention. within 30 Days Required

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