Business Process Engineer

Insight Global · Atlanta

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As a Business Process Engineer, you will support end‑to‑end process discovery, analysis, and optimization for Evergreen.AI offerings. Your focus will include Business Process Management (BPM), process documentation, analysis, and support for GenAI‑enabled improvements. You will work with cross‑functional teams across business, strategy, data, and IT to design and operationalize process enhancements that enable AI‑supported workflows.

In this role, you will contribute to transformation workstreams, partner with senior team members, and support the development of process‑focused AI solutions. You will apply structured thinking and hands‑on analysis to help shape digital capabilities, future‑state processes, and AI‑enabled process improvements.

Process Transformation Support

• Support business transformation initiatives by documenting current‑state processes and identifying improvement opportunities.
  • Facilitate and capture end‑to‑end processes with guidance from senior team members.
  • Assist in articulating the business value of AI‑driven or agentic workflows.
  • Help evaluate and prioritize use cases across operations and IT.
  • Participate in workshops with business stakeholders to gather requirements and define future‑state needs.
  • Prepare materials such as process maps, insights, and findings to support presentations and discussions.

Process Excellence & Design

• Identify inefficiencies and support future‑state process design aligned to business needs.
  • Use task mining and process analytics tools (with guidance) to identify patterns and improvement areas.
  • Contribute to the creation of automation or AI‑enablement roadmaps.
  • Support the design and documentation of AI‑augmented process solutions leveraging GenAI models and automation capabilities.

• 5+ years of hands‑on experience in process analysis, BPM, process optimization, operations excellence, or automation programs.
  • Foundational understanding of BPM concepts, workflow tools, process mining, and/or GenAI is a plus.
• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related field.
• Strong analytical and problem‑solving skills.
  • Good presentation, facilitation, and communication capabilities.
  • Self‑starter mindset with strong collaboration skills.
  • Proficiency in MS Office (PowerPoint, Excel, Visio).

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