Product Specialist (IVD)

Thermo Fisher Scientific · Seoul

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Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

As a Product Specialist at Thermo Fisher Scientific, you will play a key role in expanding access to advanced allergy diagnostics in Korea, with a primary focus on supporting the adoption and clinical utilization of the Phadia200 system and ImmunoCAP testing in the primary care market.

This role serves as a dedicated technical and scientific partner for our Korea GP market development initiative. Working closely with Sales, Marketing, Technical Service, and customers, you will provide end-to-end application support from workflow assessment and system evaluation through user training, go-live, application optimization, and post-installation follow-up.

By combining scientific expertise, hands-on application support, and strong customer engagement, you will help customers successfully implement ImmunoCAP testing into routine clinical practice and contribute to sustainable market growth.

KEY RESPONSIBILITIES:

GP Market Development & Phadia 200 / ImmunoCAP Adoption

• Serve as a dedicated Technical Sales Specialist supporting the expansion of Phadia200 and ImmunoCAP testing within the primary care market in Korea.
• Provide end-to-end application support for targeted customers, including technical assessment, workflow validation, system evaluation, user training, go-live support, application optimization, and post-installation follow-up.
• Support customers in adopting ImmunoCAP by communicating its scientific and technical value and providing hands-on support for workflow implementation and routine clinical use.
• Work closely with Sales and Marketing to identify and prioritize target customers and develop appropriate technical and scientific engagement plans.
• Optimize customer workflows and testing processes to support routine clinical utilization and successful implementation following instrument placement.
• Monitor customer adoption, utilization, application issues, and follow-up actions and provide timely feedback to relevant cross-functional stakeholders.
• Develop standardized evaluation protocols, workflow guidance, training materials, troubleshooting resources, and best practices to enable scalable market expansion.

Technical & Scientific Customer Support

• Provide application and scientific support for ImmunoDiagnostics products and Phadia systems while contributing to the protection and growth of the existing installed base.
• Conduct customer-site visits for system evaluations, application training, troubleshooting, demonstrations, and other technical and scientific support activities.
• Provide laboratory professionals and clinicians with scientific information and technical guidance related to allergy diagnostics and ImmunoCAP testing.
• Support system and assay troubleshooting, including appropriate qualification, performance verification, and investigation of application-related issues.
• Support customer quality activities, including external quality assessment programs, inter-laboratory comparisons, and applicable quality-control requirements.
• Coordinate complex customer inquiries and technical issues with global product and technical support teams when required.
• Develop and maintain technical materials such as evaluation protocols, SOPs, troubleshooting guides, user instructions, and training resources.
• Build and maintain strong relationships with laboratory users, laboratory physicians, clinicians, and other key customer stakeholders.

Commercial & Cross-functional Support

• Collaborate closely with Sales to identify opportunities for additional assays, methods, and instrument utilization based on customer needs and technical discussions.
• Support customer seminars, workshops, demonstrations, and scientific education activities to increase awareness and understanding of ImmunoCAP and the broader ImmunoDiagnostics portfolio.
• Partner with Marketing, Sales, Technical Service, Channel, and regional/global teams to execute strategic market-development initiatives and achieve business objectives.
• Capture field insights, customer feedback, market trends, and application needs and translate them into actionable recommendations for commercial and marketing teams.
• Contribute to customer satisfaction, retention, market development, and sustainable business growth through high-quality scientific and application support.

REQUIREMENTS:

• Bachelor's degree or higher in Medical Laboratory Science, Biology, Microbiology, Immunology, Chemistry, Bioengineering, Biomedical Science, or a related scientific discipline.
• Minimum 3 years of relevant professional experience in laboratory diagnostics, clinical applications, technical support, technical sales, or a related field.
• Experience in IVD diagnostics and/or medical devices is strongly preferred.
• Experience in allergy diagnostics, immunology, clinical laboratory testing, or automated diagnostic systems is preferred.
• Strong scientific and technical knowledge with the ability to understand laboratory workflows and communicate complex information effectively to customers.
• Demonstrated experience in customer training, application support, system evaluation, troubleshooting, or technical product demonstrations.
• Strong project management and organizational skills with the ability to manage multiple customer sites and priorities simultaneously.
• Strong analytical and problem-solving skills with the ability to identify technical issues and develop practical solutions.
• Excellent interpersonal, presentation, and written and verbal communication skills.
• Ability to build effective relationships with laboratory professionals, clinicians, customers, and internal stakeholders.
• Ability to work independently in field-based customer environments while collaborating effectively within a cross-functional team.
• Ability to work effectively across Sales, Marketing, Technical Service, Channel, and regional/global teams in a matrix organization.
• Proficiency in Korean and business-level English communication.
• Proficiency in Microsoft Office applications and other job-related analytical tools; experience with EP Evaluator or similar laboratory method evaluation and statistical analysis software is preferred.
• Willingness and ability to travel to customer sites across Korea as required.

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