Sales Manager - Regent Kuala Lumpur (Pre-opening)

IHG · Malaysia

WHAT’S THE JOB?

At Regent Kuala Lumpur, we want to elevate our guests above the noise, this can only be achieved if we thoughtfully manage and connect the service processes. Every role here plays a part in that promise, bringing care and poise to the guest journey, whether guests see it directly or feel it in the quality of their stay.

The Sales Manager builds and grows Regent Kuala Lumpur's presence in the market, converting relationships into revenue across corporate, MICE, and travel trade segments. This role blends proactive sales activity with genuine relationship management, ensuring every client interaction reflects the hotel's standing as a destination of choice.

YOUR DAY TO DAY

People

Support the Director of Sales in the preparation and management of the department's budget
Manage day-to-day sales activities and build relationships with team members
Build clear, open lines of communication with intra-departmental colleagues
Build a team with different opinions, skills, experiences, and backgrounds, leveraging personal, cultural, and functional differences to optimise team performance
Create an environment that trains, develops, coaches, and mentors team members

Financial

Maintain files, records, and reports relating to budgets, contacts, planning activities, timelines, contracts, purchase orders, and post-meeting notes, completing forecasts, plans, and productivity reports for management
Participate in the preparation of the annual departmental operating budget and financial plans, monitoring budget and upselling products and services while minimising waste to increase revenue
Negotiate room prices, sell USPs and hotel services within approved departmental booking guidelines
Monitor local competitors and compare their operations, keeping aware of trends, systems, practices, and equipment through trade literature, hotel shows, and site visits
Solicit business and follow up on referrals and potential sales leads
Maintain regular contact with IHG regional hotels and reservation networks
Attend trade shows and sell conference space when directed

Sales Activities

Monitor competitor activity and contribute to marketing intelligence
Refer sales leads to appropriate personnel within IHG
Sell to new, existing, and prospective customers in line with the sales strategy, negotiating optimum rates for the benefit of the business
Service existing business through management of account bases, selling all facets of the hotel
Manage the corporate head office and preferred hotel history for each account
Develop and maintain a regular pattern of sales calls, meeting with principals of target markets
Conduct market research and analysis, providing direction based on findings
Develop and maintain contact with business generators, meeting and convention planners, visitor/convention bureaux, travel agents, tour operators, airlines, corporate accounts, government departments, and other producers closely allied to hotel business
Build profile within the local marketplace through attendance at events and industry gatherings
Conduct client interviews and entertain clients as part of relationship-building
Plan and conduct familiarisation tours and site inspections
Travel as required to promote the hotel and develop potential business

Responsible Business

Develop awareness and reputation of the hotel and the brand within the local community
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems
Coach and advise clients on meeting options and alternatives that reduce waste, save energy, and minimise environmental impact
Perform other duties as assigned; may also serve as manager on duty

Accountabilities

Achievement of meeting room and overall sales targets across the allocated market segment
Strong guest and client experience scores across every managed account
Growth and retention of a qualified corporate, MICE, and travel trade account base
Timely, accurate sales reporting, forecasting, and account documentation

WHAT WE NEED FROM YOU

To thrive in this role and bring poise and precision to the guest journey, you'll need:
Minimum 3 years' sales experience in a 4- or 5-star hotel property
Hospitality degree or equivalent
Excellent customer relations, problem-solving, and time management skills
Proficient in Microsoft Office and Opera Sales
Proven ability to create new business opportunities
Assertive, professional, and positive, with a proven ability to thrive in a team environment
Valid driver's licence preferred
Fluent English required; other languages an advantage

At Regent Kuala Lumpur, set within the heart of Tun Razak Exchange, we believe true luxury lies in the details — an endless sense of calm and tranquillity that forms the foundation of every guest's journey. As the Sales Manager, you'll bring a deep understanding of individual guest needs to life through personal touches, bespoke care and tailored moments that turn a stay into something memorable. We're looking for someone who leads with heartfelt grace and genuine hospitality instinct, anticipating what guests want — often before they ask.

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