Lead Category Management (They/She/He)
Glovo
Job Ref ID: JR0085946
YOUR MISSION
Lead the Category Management team for our Q-Commerce Top Partners in Poland. You will make sure their catalogs are optimized and correctly integrated in order to maximize conversion, basket size, customer happiness and ultimately growth — and you will build, coach and scale the team that delivers it. This position requires effective interaction between our Partners, our Account Managers and the Q-Commerce teams (Groceries, Retail, Specialties), as well as analytical and technical proficiency in managing catalog tools.
THE JOURNEY
- Build, lead and develop the Category Management team in Poland (3-4 people: 1 analyst/senior analyst and 2-3 interns) — onboarding, goal setting, mentoring, and performance management
- Own the Category Management roadmap for our Top Partners across Groceries, Retail and Specialties, prioritising the initiatives with the highest business impact
- Define and own the assortment onboarding process with partners by creating/improving templates with simple but effective guidelines and ways-of-working
- Manage catalog changes requests from partners, ensuring guidelines compliance, SLA achievement, and educating & preventing partners from deviating from the expected behavior
- Define and implement an optimized catalog category tree aligned with Partners’ expectations through collaborative workshops
- Decompose partner performance (funnel, pricing, availability, assortment) to identify assortment gaps and out-of-stock drivers, and collaborate with AMs/Partners to close them with clear timelines
- Own and track your team’s KPIs (i.e. Conversion Rate, AOV, ATC, null search rate, out-of-stocks and replacement logic) and translate them into concrete actions for our Partners
- Recurrent and constant Walk the Store to detect errors or improvement opportunities in the Glovo app
- Collaborate with the Account Managers and with our Partners’ HQ CatMan teams to ensure alignment between Business and Partner’s goals
- Bridge the gap between Glovo’s and Partner’s integrations team and ensure bugs/errors are mitigated and/or quickly fixed
- Scale the team’s impact through automation and AI: dashboards, alerts and self-serve reporting that replace manual, repetitive work