Cloud Pre Sales Engineer CHL
TD SYNNEX · Santiago
TD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, follow us on Twitter, LinkedIn, and Facebook.
The Consultant, Field Technology III provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned.
Responsibilities:
- Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
- Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
- Consults with customers concerning pre-sales design, development and maintenance of products/services.
- Assists sales channel, field teams and customers with pre-sales technical solutions.
- Responsible for knowledge transfer of advanced technical theory to target audiences.
- Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
- Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
- Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
- Consults on advanced configurations on converged solutions.
- "Sells best of breed" Solutions that include TD SYNNEX services Creates, presents, and executes strategies.
Essential Duties & Responsibilities Required:
- Applies advanced knowledge of technical standards, principles and concepts.
- Contributes to the development of new principles and concepts.
- Advanced knowledge of other related disciplines.
- Solves highly complex and unusually challenging technical problems.
- Assignments require extensive evaluation of alternatives and data.
- Solutions are highly innovative and ingenious.
- Is expected to make improvements to technology standards and practices.
- Works virtually independently toward predetermined long-range goals and objectives.
- Assignments are often self-initiated using independent judgment and discretion.
- Work is checked through consultation and agreement with others and only informally from direct supervisor.
- Might supervise 1 - 2 individuals who provide tactical / technical support.
- Serves as adviser to management and external spokesperson for the organization on major technical initiatives.
- Acts as an adviser to management and customers on advanced technical initiatives and applications.
- Actions guide and impact the successful completion of major projects. May function as a project leader.
- Effects of erroneous decisions are long-lasting, require the expenditure of extensive additional resources and will result in the organization's failure to meet objectives.
Qualifications, Required Knowledge Skills & Abilities and Working Conditions:
- 10+ years with bachelor's or equivalent combination of formal education and directly
- related experience.
- 8+ years with master's degree
- Education and Certification(s):
- Bachelor's degree or equivalent technical education
- May be required to travel 20% to 30% of the time
- Field based Certification:
- 3-4 brands or advanced technical certifications in 1-2 brands.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
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