Sales Associate, HSR
Hermès · Singapore
Main Responsibilities:
Responsible for all the daily store operational duties
Responsible for all sales activities related to selected metiers (product categories)
Delivers exceptional client service and maintains a pleasant shopping environment consistent with our brand image
Establish and maintain relationships with all clients
Keep clients informed on new products or services, changes, etc.
Identifies and handles client enquiries and concerns
Executes sales plans and participates in in-store animations and communications events
Communicates feedback gathered through in-store activities to store management
Other duties as assigned
Requirements and Capabilities:
At least 3 years of relevant experience in high-end fashion, luxury industry or in similar capacity
Strong communication skills
Fluent in English, other languages are a plus
A team player who embodies the values of the House
Positive attitude, energetic, and strong work ethic
Service-oriented and enjoys genuine connections with clients
Able to work in a rapid retail environment
Computer skills and mobile device skills required
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
As a Sales Associate, you will join a dynamic, progressive and highly experienced sales team, available to work with a 5-day work week roster including weekends. This role will assist the team in all aspects of the Hermès Boutique within Hermès standards of image and services worldwide. In this role, you will be contributing to all sales activities in store. Delivering quality and exceptional service including identifying customers’ needs, developing client relationships, sales, and delivering post-sale services.