Sr. Analyst Operations Decision Support

Chartwell Retirement Residences · Mississauga

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Reporting to the Manager, Operations Decision Support, the incumbent will contribute to the team through thoughtful analysis and reporting experience to ensure the success of departmental goals and objectives.  This analyst will support Chartwell’s operational business decision making team by providing accurate and timely reporting and analysis support related to Chartwell’s Canadian retirement communities. In addition, this role will assist in the development and subsequent monitoring of operational performance metrics.

• Key member of Operations Decision Support team contributing to the overall support of our Operations, Finance, Marketing, Sales, Real Estate and Development departments.
• Support the overall business plan of the Operations Decision Support team by understanding and being able to execute on the deliverables of other Analyst roles.
• Weekly, monthly, quarterly internal Operational financial reporting using various tools (Excel, Word, B.I., Quick view, Smartview).
• Prepare and analyze occupancy projections and quarterly average occupancy reporting.
• Data consolidation and validation.
• Tracking of process improvements, and documentation of processes.
• Collaborate with external partners to assist with data collection and reporting when necessary.
• Prepare ad hoc and what-if analysis as required.
• Provide support to the development team for OneStream, Hyperion Essbase applications and projects, as required.
• Prepare financial and business related analyses and research as directed.
• Assist with the preparation of reporting for joint venture partners with respect to operations, sales and marketing. 
• Adhere to corporate reporting policies, guidelines and timetables.
• Subject matter expert (SME) for leveraging QuickView and Smartview Analysis for our reporting purpose.
• Other duties as required.

• Support strategic planning process by providing analysis of strategic initiatives to operational committees, and assist with presentation requirements.
• Actively contribute to strategic progression of the Canadian operations departments through involvement with and support of the operations management committees.
  • Review and analyze invoices for cost savings, 
  • Review and analyze revenue,
  • Staffing charts, comparisons and potential saving/expense calculations.
• Provide support to Platform Leads, Directors of Regional Operations and National Directors as required.
• Assist with General Manager or Departmental Manager enquiries as required and in a timely manner.
• Prepare ad hoc and what-if analysis as required.
• Support, analyze and monitor monthly property operating results as part of Chartwell's operational accountability tool process.

Budgeting & Forecasting:

• Participate in, and support the annual operational property NOI budget process.
• Assist budget working group activities to develop agreed upon timelines and ensure milestones are achieved.
• Consolidate divisional and functional budgets and forecasts and report to Senior Management on key performance indicators.
• Lead support for the development of accurate budgets and ensure Chartwell’s operational accountability process through:
  • Lead budget working groups,
  • Lead the preparation of budget data in our OneStream planning application, ensuring data is prepared for annual budget process,
  • Review and analyze budgets for completeness and reasonability, explaining material variances, and
  • Preparation of review material presented to senior management and / or owners.

Experience & Education :

• Post-secondary education with preference to CFA, CMA, CGA, CA designations.
• IT background and/or experience an asset.
• 5+ years of experience in financial reporting, financial planning, budgeting, forecasting or analysis capacity, including financial analysis modeling experience.
• Preference for bilingual (French/English) applicants.
• Experience in seniors housing, healthcare or real estate sector preferred.
• Experience with OneStream, Oracle Hyperion HFM, Essbase and Planning, Oracle BI or Plateau preferred.
• Experience with Yardi Voyager, Fixed Asset and Payscan an asset.
• Experience with Business Intelligence tools (asset). 
• Knowledge of operational and/or financial accounting an asset

Skills & Abilities:

• Proven analytical skills with a natural interest toward analytical activities and investigation.
• Aptitude toward systems and process improvements and re-engineering.
• Process improvement and/or automation experience in the planning and analysis area is an asset.
• Excellent interpersonal communications and the ability to present ideas in a user friendly format.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks; seeks help when needed.
• Ability to effectively transfer knowledge.
• Strong proficiency in Excel is highly preferred.
• Must have the ability to be persuasive, encouraging, influential and able to motivate others. This position requires someone that is able to work with various levels of business and technical staff.
• Ability to effectively prioritize and execute tasks; seeks help when needed
• Ability to manage and validate large amounts of data, and translate this data into relevant business information.
• Ability to absorb and retain information quickly and to multi-task in a dynamic and fast-paced environment.
• Easily adapts to changes, delays, or unexpected events in the work environment.
• Ability to balance team and individual responsibilities.
• Contributes to building a positive team dynamic, and to support efforts to succeed.
• Demonstrates Chartwell’s values of RESPECT.

Special Requirements:

• Flexibility in work hours will be required during peak periods, which may be somewhat unpredictable due to the nature of the team’s role
• Travel as required
• Criminal reference check required

Direct Reports:

• None

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. 

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448. 

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. 

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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