Customer Delivery Manager

Nokia · Australia

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The Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the business group-specific contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisfaction and operational excellence.

 

A Managed Services Customer Delivery Manager at Nokia is a pivotal role responsible for the end-to-end service delivery and operational management of managed services for a specific customer account. This role ensures that contractual obligations are met, customer satisfaction is high, and operational efficiency is maintained.

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