Senior BA - Agentic AI (Night Shift)
WTW · National Capital Region
As a Senior Business Analyst, you will translate business needs into scalable processes, requirements, and test solutions. You will leverage agentic AI expertise to define AI-enabled workflows, governance controls, and human oversight requirements while collaborating with global stakeholders across North America and Asia Pacific.
The Role
Define business processes, requirements, governance controls, and operational readiness for technology-enabled and AI-enabled solutions.
Analyze agentic AI workflows, including agent behavior, integrations, decision boundaries, and human oversight controls.
Partner with product managers, developers, domain experts, and stakeholders to define scalable, testable solutions.
Develop and execute test plans to validate business rules, AI agent behavior, integrations, exceptions, and user acceptance criteria.
Perform impact, root-cause, and process analyses to mitigate risks and drive continuous improvement.
Leverage SQL and data analysis to validate outcomes, troubleshoot issues, and support decision-making.
Apply Agile and SDLC practices across requirements, testing, implementation, and post-release support.
Promote quality and consistency through coaching, knowledge sharing, and quality reviews.