Business Technology Administrator
WTW · Thāne
About WTW:
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 49,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at https://www.wtwco.com/en-us.
About the team:
HWC (Health, Wealth & Career) Technology is the technology organization that supports WTW's Health, Wealth & Career businesses through a modern, integrated technology ecosystem. The team enables innovation, collaboration, data-driven decision-making, and scalable digital solutions that help colleagues deliver better client outcomes across Health & Benefits, Retirement, Investments, Risk Analytics, Work & Rewards, and related businesses.
Summary:
The Business Technology Administrator provides high-level administrative and operational support to senior leaders, enabling them to effectively manage priorities, stakeholder relationships and business objectives. Reporting to Executive Leadership / Managing Director / Technology Leader, the role requires excellent organizational skills, sound judgment, confidentiality, and the ability to work across multiple time zones and functions.
Responsibilities:
Executive Support
- *Manage complex executive calendars, appointments and meeting schedules.
- *Coordinate domestic and international travel arrangements, including visas, itineraries, accommodation and transportation.
- *Prioritize requests and resolve scheduling conflicts proactively.
- *Act as a primary point of contact between executives and internal/external stakeholders.
Meeting & Communication Management
- *Organize leadership meetings, business reviews and governance forums.
- *Prepare agendas, presentations, briefing materials and management reports.
- *Record meeting minutes, track action items and ensure timely follow-up.
- *Draft and manage professional communications, correspondence and announcements.
Expense & Financial Administration
- *Process travel and expense claims in accordance with company policies.
- *Support invoice processing, purchase requests and vendor coordination.
- *Analyse data and create reports
- *Maintain accurate administrative records and documentation.
Stakeholder Coordination
- *Liaise with business leaders, clients, vendors and cross-functional teams.
- *Coordinate activities across multiple geographies and time zones.
- *Support leadership events, workshops and team engagements.
Administrative Operations
- *Maintain confidential business information and executive records.
- *Manage document repositories, filing systems and SharePoint sites.
- *Support special projects and strategic initiatives as assigned.
AI & Digital Productivity
- *Use Microsoft Copilot and other GenAI tools to draft emails, correspondence and professional communications.
- *Capture meeting notes, transcriptions, action items and minutes using Copilot in Microsoft Teams.
- *Summarize documents, email threads and reports with GenAI to accelerate follow-up and decision-making.
- *Generate and refine presentations, briefing materials and management reports with AI assistance.
- *Automate routine administrative, scheduling and data-entry tasks using Copilot and other productivity AI tools.
- *Apply AI tools responsibly and securely, in line with company data protection and confidentiality policies.
Requirements:
Minimum Qualifications
- *9-15 years of experience supporting senior executives or leadership teams.
- *Experience working with global stakeholders and virtual teams.
- *Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint, Teams) and familiarity with Microsoft Copilot / GenAI productivity tools.
- *Meeting coordination and minute-taking expertise, and travel and expense management experience.
Preferred Qualifications
- *Experience in multinational or professional services organizations.
- *Hands-on experience using Microsoft Copilot or other GenAI tools to improve productivity in a professional setting.
Key Skills & Competencies
- *Organizational: exceptional organizational and time management skills; ability to prioritize multiple tasks in a fast-paced environment; proactive, detail-oriented and solution-focused mindset.
- *Communication & stakeholders: strong written and verbal communication abilities; strong stakeholder management and relationship-building skills.
- *Professionalism: high level of professionalism, discretion and confidentiality.
- *Digital & AI fluency: proficiency with Microsoft Copilot and GenAI tools for note-taking, content creation and task automation; adoption of new digital tools to work smarter.
Success Measures
- *Efficient management of executive schedules and priorities.
- *Timely completion of travel, expense and administrative activities.
- *High-quality meeting documentation and follow-up.
- *Strong stakeholder satisfaction and responsiveness.
- *Effective handling of confidential information and executive support needs.
Work Conditions
- *Hybrid role
- *Work with global stakeholders across multiple time zones and functions.