Associate Manager, Health & Benefits, Malaysia
WTW · Kuala Lumpur
Overview of the role:
As part of the health & benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, provide technical training, client sales/ servicing support and to deliver on H&B strategy and BD projects.
Performance Objectives:
Clients
- Support health & benefits projects and proposals development
- Project delivery and account management. This would include serving as the contact for internal stakeholders and clients on delivery of services.
- Sales management, ensuring the progress against established objectives, budget, timeline, deliverables and quality standards
- Develop benefits propositions, liaising & negotiating with stakeholders and prepare client solutions & recommendations. This would include (but not limited to) day to day vendor collaboration, building/refining processes and developing marketing/sales materials
- Manage client expectations and raise appropriate issues to Practice Leader
Financial
- Revenue Target for H&B consulting projects and fee/commission based brokerage clients
- Manage an active and healthy sales pipeline that is aligned to revenue target
Excellence
- Conduct benchmarking studies and other research; provide value added analyses and summaries
- Analyse and compare vendor products, services and contracts
- Design, distribute and evaluate responses to surveys and RFPs
- Communicate and liaise effectively with colleagues and clients regarding data collection and project execution
- Maintain and update of all sales material
- Claims analysis report writing
People
- Build strong relationships internally and collaborate effectively on cross-functional teams
- Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
- Responding knowledgeably and quickly to champion questions