Customer Account Manager II
Syniverse · China
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Customer Account Manager II is a mid-level, customer-facing role responsible for managing assigned customer accounts, driving customer success, and supporting revenue growth. This position handles more complex tasks and customer interactions, actively contributes to onboarding and implementation, and serves as a primary point of contact for standard accounts.-
Some of What You'll Do
Scope of the Role:
- Direct Reports: This is an individual contributor role with no direct reports
Key Responsibilities
- Serve as the main point of contact for assigned customer accounts.
- Learn and utilize Syniverse’s engagement and messaging platforms.
- Report customer metrics to internal and external audiences.
- Establish trusted advisor relationships with clients and identify areas for value and growth.
- Conduct regular customer meetings and reviews.
- Support implementation teams with escalations.
- Manage special customer requests from initiation to billing.
- Resolve onboarding issues, documenting outcomes for knowledge sharing.
- Develop use cases and contribute to marketing presentations.
- Maintain complete and up-to-date customer documentation, including CRM (Salesforce.com).
- Monitor and report customer success KPIs.
- Identify and communicate best practices for improving customer service.
- Assist in business reviews and operational presentations.
- Collaborate with accounting for collections.
- Proactively suggest measures for enhancing service delivery.
Experience, Education, and Certifications:
- BS/BA degree, preferably in Business or Marketing.
- Minimum 3 years in customer success, account management, or a related field.
- Experience with CRM systems and customer onboarding.
Additional Requirements:
- Strong interpersonal, team, and communication skills.
- Analytical and advanced problem-solving capabilities.
- Effective business writing and presentation skills.
- Ability to develop working relationships quickly.
- Proactive in addressing client needs.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Pay Transparency
In accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.