Senior Operations Manager – Semiconductor Accounts (U.S.)
LotusWorks · New Albany
LotusWorks is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. LotusWorks operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical & Biologics, Medical Device and Data Center sectors. Our team of Engineering and Technical professionals is immersed in cutting-edge technologies and innovations. LotusWorks is committed to a diverse and inclusive workplace, integral to our people-first approach.
In this role, you will own the end-to-end performance of semiconductor client accounts, with Commissioning (Cx) as the primary service line and Operations & Maintenance (O&M), QA/QC, and Construction Services as supporting scopes. You will be accountable for safe and contract-compliant service delivery, account financial performance, workforce leadership, client relationships, and account growth. This position requires a strong combination of commissioning expertise, operational leadership, financial acumen, and the ability to develop high-performing teams across complex client environments.
Responsibilities:
- Serve as the senior account point of contact for client Facilities, Construction, Commissioning/Startup, Procurement, EHS, and other key stakeholders, building strong relationships at the manager and director levels.
- Lead Quarterly Business Reviews (QBRs) and monthly operating reviews covering commissioning performance, KPIs, financials, risks, staffing, service delivery, and continuous improvement initiatives.
- Own account contracts and commercial performance, including scope management, renewals, rate escalations, change orders, and ensuring scope growth is commercially captured prior to mobilization.
- Identify and pursue organic account growth opportunities, including additional commissioning phases, new sites, and adjacent O&M, QA/QC, and Construction Services scopes, while supporting proposals and RFP responses.
- Own commissioning program delivery across assigned accounts, including Cx planning, design and submittal reviews, FAT/SAT witnessing, installation verification, pre-functional and functional testing, Integrated Systems Testing (IST), deficiency management, and turnover documentation.
- Maintain consistent commissioning standards across sites, General Contractors, and contractors, including standardized test scripts, documentation, acceptance criteria, and appropriate Cx independence.
- Manage commissioning schedule and delivery risk against fab construction, startup, and tool-install milestones while maintaining required acceptance criteria and clearly escalating residual risks.
- Oversee supporting O&M, QA/QC, and Construction Services scopes in accordance with contractual requirements, including CMMS discipline, standard work, inspection programs, and construction delivery.
- Drive lessons learned across service lines, incorporating commissioning findings into O&M job plans, QA/QC inspection requirements, and construction delivery practices.
- Provide EHS leadership across assigned accounts through incident prevention, near-miss reporting, audits, employee engagement, and alignment with client safety programs while promoting a zero-harm culture.
- Ensure compliance with client site requirements, cleanroom protocols, applicable ITAR/export control requirements, quality systems, company policies, labor requirements, and contractual obligations.
- Own account P&L, including forecasting, budgeting, monthly financial reviews, variance analysis, corrective actions, and overall revenue and gross margin performance.
- Develop commissioning cost models based on system counts and testing levels and support pricing for new scopes, proposals, and change orders.
- Manage workforce utilization and account costs across engineers and technicians, including labor, overtime, travel, per diem, subcontractors, materials, and contingent resources.
- Ensure accurate and timely invoicing with appropriate supporting documentation and coordinate with client Procurement on accounts receivable and DSO performance.
- Hire, lead, coach, develop, and retain Commissioning Managers, Engineers, Supervisors, and Technicians while maintaining succession plans for critical positions.
- Lead employee goal setting, performance reviews, development planning, compensation recommendations, recognition, and corrective actions in coordination with Human Resources.
- Maintain workforce and staffing plans aligned with commissioning demand forecasts, client ramps, attrition, site qualification lead times, vacancies, and contingent labor requirements.
- Own employee onboarding and site readiness, including pre-employment requirements, badging, EHS and cleanroom orientation, client-specific training, and 30/60/90-day employee check-ins.
- Maintain training matrices and certification requirements, including OSHA, NFPA 70E, confined space, LOTO, OEM, and client-specific qualifications, ensuring compliance and audit readiness.
- Develop technical career paths, mentoring programs, CxA certification opportunities, and cross-qualification between Commissioning and O&M personnel based on business and delivery needs.
- Lead continuous improvement initiatives focused on safety, cost, quality, cycle time, operational consistency, and client value, including tracking and reporting measurable improvements and savings.
- Maintain business continuity, emergency response, and shift coverage plans while ensuring appropriate resources are available to support critical client operations.
- Monitor and report key account performance indicators, including safety, commissioning schedule adherence, deficiency aging and closure, first-attempt test pass rate, on-time documentation turnover, revenue and gross margin, utilization, PAS, retention, time-to-fill, training compliance, and client satisfaction.
- Escalate material safety, schedule, financial, staffing, quality, and contractual risks to leadership with clear mitigation and recovery plans.
- Any other duties or responsibilities that may be assigned to you in your role.
Skills Required:
- 10+ years of experience within semiconductor, mission-critical facilities, or comparable complex technical environments, including significant leadership responsibility.
- 8+ years of leadership experience managing large accounts, multi-site operations, service delivery, or P&L responsibility.
- Strong Commissioning (Cx) experience within semiconductor central utility plants, tool installation, cleanroom environments, data centers, or similar mission-critical facilities.
- Working knowledge of Operations & Maintenance, QA/QC, and/or Construction Services and their integration with commissioning delivery.
- Strong financial and commercial acumen with experience managing P&L, forecasting, budgeting, cost controls, pricing, change management, invoicing, and financial performance.
- Demonstrated experience leading and developing large technical teams, preferably organizations of 50–200+ employees across multiple sites or shifts.
- Strong client-facing presence with the ability to develop relationships, lead business reviews, resolve escalations, manage contractual expectations, and identify account growth opportunities.
- Strong understanding of commissioning processes, FAT/SAT, functional testing, IST, deficiency management, turnover, and commissioning documentation.
- Ability to manage complex staffing requirements, workforce utilization, succession planning, employee development, and technical training programs.
- Strong understanding of EHS leadership, cleanroom protocols, quality systems, regulatory compliance, and risk management within complex industrial environments.
- Familiarity with CMMS platforms, building automation, industrial controls, and related facility management systems.
- Strong leadership, communication, decision-making, negotiation, problem-solving, and organizational skills.
- Ability to travel between U.S. client sites as required and obtain applicable client site clearances.
Education / Licenses / Certifications:
- Bachelor's degree in Engineering or related field preferred.
- Certified Commissioning Authority (CxA) through ACG or BCxA preferred.
- PMP, CFM, safety, or other relevant professional certifications preferred.
- Proof of education, licenses, and certifications will be required where applicable.
Benefits:
- Medical, Dental and Vision Insurance
- Life, Short-Term, Long-Term Disability Insurance
- Training and Education Assistance
- 401k Retirement Plan
- Extra Annual Leave with Years of Service
- Maternity/Paternity Leave
- Recognition Rewards
LotusWorks is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered.