Service Owner
Ericsson · Brazzaville
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About this opportunity
At Mobile Financial Services, we enable financial inclusion by leveraging technology to create meaningful impact at scale. Our systems support millions of daily transactions, including payments, transfers, savings, and lending services.
We are looking for a Service Owner who will act as the key interface between the customer and the Ericsson delivery organization, ensuring service excellence, stability, and continuous improvement. This role works closely with SDU, MSCOO, Service Architecture, Reliability, and Improvement teams.
What you will do
- Act as the primary customer interface for the assigned service.
- Own end-to-end service lifecycle management.
- Ensure effective collaboration with SDU, MSCOO, Architecture, and Reliability teams.
- Own service governance and performance management.
- Ensure adherence to SLA and KPI commitments.
- Drive program and demand management activities.
- Align service delivery with customer business objectives.
- Act as the primary interface during incidents and changes.
- Ensure accurate severity classification and compliance with SLA requirements.
- Ensure effective change handover governance.
- Lead the planning and design of new or updated services.
- Drive automation and operational efficiency improvements.
- Apply AI/ML and analytics to optimize service performance.
- Maintain a deep understanding of the customer, contract, and service.
- Build and maintain strong relationships with key stakeholders.
- Provide service reviews, performance insights, and improvement recommendations.
You will bring
- At least 9 years of relevant professional experience, preferably in Managed Services, Service Delivery, or a related field.
- A bachelor’s degree in Engineering or a closely related discipline.
- Strong knowledge of ITIL principles and practices.
- Experience owning customer-facing services.
- Understanding of AI/ML and automation in operations.
- Strong stakeholder management skills.
- A problem-solving and continuous-improvement mindset.
- Excellent communication skills.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Congo (CG) || Brazzaville
Req ID: 790270