Sr. Director, Application Development & Quality Assurance

CIBC · Toronto

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As the Senior Director, Application Development & QA for ASG, you will be a hands-on, strategic leader responsible for driving innovation and operational excellence in payment technologies. You will oversee the development and quality assurance lifecycles for the GPS product suite, ensuring solutions meet the needs of both internal and global external clients. This role requires deep expertise in payment systems, a strong grasp of emerging technologies, and the ability to align application services with CIBC’s business objectives. You will lead and inspire a team of 50+ developers and testers, manage complex systems, and provide technology consultation to diverse stakeholders. Your leadership will help shape solution designs, system strategies, and process improvements that deliver high-quality, cost-effective IT software development lifecycles in support of ASG’s Payments business.

You will work cross-functionally with technology leaders, business partners, and external vendors, while collaborating closely with teams such as Information Security, Enterprise Architecture, and Application Operations. Ensuring compliance with CIBC policies and standards, you’ll recommend process improvements and make key people management decisions. Your expertise in team leadership, risk management, and payment technologies, combined with strong analytical and relationship skills, will enable you to drive innovation and deliver high-quality solutions.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How You’ll Succeed

• Strategic Leadership & Execution - Develop and execute multi-year roadmaps for application development and QA, aligning with ASG and CIBC’s strategic priorities. Oversee delivery of new software across all lines of the GPS payments portfolio, ensuring compliance with policies, standards, and controls. Drive innovation by staying current with payment processing trends and global standards, applying best practices to maintain a competitive edge.

• Stakeholder & Relationship Management - Build and maintain strong relationships with business partners, executive sponsors, technology teams, and external vendors. Influence client and business priorities, mentor executive sponsors, and collaborate across the organization to ensure strategic alignment and flawless execution. Provide sophisticated analysis and recommendations to senior management and executives.

• Performance & People Management - Manage team performance through fair and accurate feedback, obstacle removal, and clear alignment of expectations with business priorities. Champion CIBC’s mission, vision, and values, fostering a positive work environment and role modeling effective leadership. Hire, develop, and motivate staff, providing opportunities for growth and development.

• Operational Excellence & Compliance - Ensure application services are stable, available, and deliver strong ROI. Oversee budget management, audit compliance, risk management, and information security for application services. Recommend process modifications to enhance operational efficiency and effectiveness.

Who You Are

• You are an experienced professional - You bring deep expertise in payment technologies, application development, and QA processes.

• You have a proven track record of managing large teams (50+) - complex systems, and significant budgets ($10M+).

• You excel at building relationships - influencing decisions, and driving outcomes in a matrixed organization.

• You are skilled in risk management - business case justification, and strategic planning.

• You are a strong communicator - both written and verbal, and can present clear recommendations to executives.

• You are passionate about innovation - technology trends, and delivering exceptional client experiences.

• Values matter to you - You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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