CX/CCaaS GTM & Solutioning Lead, VP - Banking, Capital Markets
EXL · United States
We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments, Lending, and Wealth Management clients.
This is a dual-mandate, quota-carrying leadership role: the incumbent will originate and close transformation opportunities with new and existing BFS clients and lead the design and delivery of large-scale CX and contact center transformation programs — spanning operations redesign, digital/AI-led CX, and technology modernization, all within a highly regulated environment.
The ideal candidate combines deep transformation delivery credibility with a genuine sales instinct — comfortable owning a revenue number, running C-suite conversations, and converting pipeline into signed, deliverable engagements.
CX/CCaaS GTM & Solutioning Lead, VP - Banking, Capital Markets