HR Operations Associate
Arthur J. Gallagher · Sofia · €27,000–€35,000 (stated in the posting)
Your Team ResponsibilitiesMSCI's HR Operations team is evolving how we deliver HR and talent acquisition services, combining strong operational execution with automation and AI to remove manual work from the employee and candidate lifecycle. We are looking for an HR Operations Associate who can run core HR Operations and Talent Acquisition support end-to-end, while independently building the Power Automate flows, Python scripts, and AI-assisted workflows that let the team scale efficiently. This is a hands-on role for someone who wants to combine HR operations expertise with practical automation skills.
Your Key Responsibilities
- Manage the end-to-end employee lifecycle in Workday - onboarding, transfers, confirmations, and offboarding.
- Draft and issue offer letters, confirmation letters, and employment contracts.
- Coordinate background verification checks for new hires and track them through to closure.
- Handle employee queries on policies, benefits, contracts, and HR processes with accuracy and within SLAs.
- Manage the exit process end-to-end - resignation processing, full and final settlement coordination, exit interviews, and clearance.
- Maintain accurate employee records and data hygiene in Workday.
- Support audits, statutory compliance checks, and monthly HR reporting/dashboards.
- Coordinate interview scheduling, candidate communication, and offer processing end-to-end in iCIMS.
- Maintain recruiting data hygiene - requisition tracking, candidate status updates, and pipeline reporting.
- Partner with recruiters and hiring managers to keep TA operations running smoothly and on time.
- Identify manual, repetitive HR Ops/TA tasks and design automated workflows to replace them.
- Build and maintain Power Automate flows for approvals, notifications, data transfers, and reporting.
- Write basic Python scripts for data cleaning, reconciliation, and report generation across HR systems.
- Use Claude (Cowork), ChatGPT, or similar AI tools to draft communications, summarize data, build lightweight dashboards, and prototype new automations.
- Document automated workflows, maintain them as processes/systems change, and train the wider team on their use.
- Track time saved and errors reduced through automation and report impact to HR leadership.
Your skills and experience that will help you excel
- 3-5 years of experience in HR Operations, HR Shared Services, or Talent Acquisition Operations.
- Hands-on experience building workflows/automations in Microsoft Power Automate (or a comparable low-code automation tool) - able to design and ship flows independently, not just use existing ones.
- Working knowledge of Python for basic scripting - cleaning and reconciling data, and generating reports across HR systems.
- Practical, regular use of AI assistants (Claude, ChatGPT, Copilot, or similar) for drafting, summarizing, and process work - comfortable prompting and iterating with AI tools.
- Strong Excel skills (formulas, pivot tables) and hands-on experience with Workday HCM.
- Excellent attention to detail, ownership, and the ability to work independently with minimal oversight.
- Strong written communication - comfortable drafting emails, SOPs, and stakeholder updates.
Nice to Have
- Exposure to SharePoint, Power BI, or other Microsoft Power Platform tools (Power Apps, Power Automate Desktop).
- Prior experience building or maintaining an internal automation, chatbot, or AI-assisted workflow for an HR/People function.
About MSCI
What we offer you
- Salary range: EUR 27,000 - 35,000 / year, plus eligible for annual bonus
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law.
MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability. Assistance@msci.com and indicate the specifics of the assistance needed.
Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
- Manage the end-to-end employee lifecycle in Workday - onboarding, transfers, confirmations, and offboarding.
- Draft and issue offer letters, confirmation letters, and employment contracts.
- Coordinate background verification checks for new hires and track them through to closure.
- Handle employee queries on policies, benefits, contracts, and HR processes with accuracy and within SLAs.
- Manage the exit process end-to-end - resignation processing, full and final settlement coordination, exit interviews, and clearance.
- Maintain accurate employee records and data hygiene in Workday.
- Support audits, statutory compliance checks, and monthly HR reporting/dashboards.
- Coordinate interview scheduling, candidate communication, and offer processing end-to-end in iCIMS.
- Maintain recruiting data hygiene - requisition tracking, candidate status updates, and pipeline reporting.
- Partner with recruiters and hiring managers to keep TA operations running smoothly and on time.
- Identify manual, repetitive HR Ops/TA tasks and design automated workflows to replace them.
- Build and maintain Power Automate flows for approvals, notifications, data transfers, and reporting.
- Write basic Python scripts for data cleaning, reconciliation, and report generation across HR systems.
- Use Claude (Cowork), ChatGPT, or similar AI tools to draft communications, summarize data, build lightweight dashboards, and prototype new automations.
- Document automated workflows, maintain them as processes/systems change, and train the wider team on their use.
- Track time saved and errors reduced through automation and report impact to HR leadership.
- 3-5 years of experience in HR Operations, HR Shared Services, or Talent Acquisition Operations.
- Hands-on experience building workflows/automations in Microsoft Power Automate (or a comparable low-code automation tool) - able to design and ship flows independently, not just use existing ones.
- Working knowledge of Python for basic scripting - cleaning and reconciling data, and generating reports across HR systems.
- Practical, regular use of AI assistants (Claude, ChatGPT, Copilot, or similar) for drafting, summarizing, and process work - comfortable prompting and iterating with AI tools.
- Strong Excel skills (formulas, pivot tables) and hands-on experience with Workday HCM.
- Excellent attention to detail, ownership, and the ability to work independently with minimal oversight.
- Strong written communication - comfortable drafting emails, SOPs, and stakeholder updates.
Nice to Have
- Exposure to SharePoint, Power BI, or other Microsoft Power Platform tools (Power Apps, Power Automate Desktop).
- Prior experience building or maintaining an internal automation, chatbot, or AI-assisted workflow for an HR/People function.