D365 Business Analyst

Arthur J. Gallagher · Phoenix

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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

The Accounting Business/System Support Analyst serves as the liaison between Accounting, Operations, and Information Technology. This role supports accounting applications and business systems, analyzes and improves financial processes, develops reporting solutions, troubleshoots system issues, and assists with system implementations, upgrades, and integrations. The analyst ensures that accounting systems effectively support business requirements while maintaining data integrity, compliance, and operational efficiency.

Key Responsibilities

• Provide day-to-day support for accounting and financial systems including Microsoft Dynamics 365, QuickBooks, Intacct and reporting tools such as Power BI.
• Document current-state and future-state business processes, perform gap analysis, and recommend solutions that leverage standard Dynamics 365 functionality whenever possible.
• Provide guidance on Dynamics 365 system capabilities, best practices, and process optimization
• Gather and document business requirements for system enhancements and new functionality.
• Partner with Accounting, Operations, IT, and third-party vendors to implement system changes and resolve issues.
• Develop, maintain, and validate financial reports, dashboards, and data extracts.
• Perform system testing, user acceptance testing (UAT), and quality assurance for upgrades and new releases.
• Monitor data integrity and support reconciliation, audit, and compliance requirements.
• Support user security administration, workflow configuration, and access controls.
• Assist with system integrations, data conversions, and implementation projects.
• Troubleshoot application and reporting issues, providing timely resolutions and recommendations.

Required:

• Bachelors degree in Computer Science or related field, with 10 years of data analysis and programming experience.
• Bachelor's degree in Accounting, Finance, Information Systems, Business Administration, or related field.
• 3+ years of accounting, finance systems, ERP, or business analyst experience.
• Strong understanding of accounting principles and financial processes.
• Experience with ERP systems such as Dynamics 365.
• Advanced Excel and reporting skills; Power BI or other BI tools.
• Strong analytical, problem-solving, communication, and project coordination skills.
• Ability to work effectively with both technical and non-technical stakeholders.

Preferred Skills

• Microsoft Dynamics 365 Finance & Operations experience strongly preferred.
• ERP implementation or upgrade experience.
• Experience supporting month-end close, financial reporting, and accounting operations in an ERP environment.
• Understanding of workflow design, security roles, and segregation of duties controls within ERP systems.
• Knowledge of internal controls, audit and compliance requirements.
• Business process mapping and documentation.
• SQL, reporting tools, or data analysis experience.
• Project management or change management experience.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

The Accounting Business/System Support Analyst serves as the liaison between Accounting, Operations, and Information Technology. This role supports accounting applications and business systems, analyzes and improves financial processes, develops reporting solutions, troubleshoots system issues, and assists with system implementations, upgrades, and integrations. The analyst ensures that accounting systems effectively support business requirements while maintaining data integrity, compliance, and operational efficiency.

Key Responsibilities

• Provide day-to-day support for accounting and financial systems including Microsoft Dynamics 365, QuickBooks, Intacct and reporting tools such as Power BI.
• Document current-state and future-state business processes, perform gap analysis, and recommend solutions that leverage standard Dynamics 365 functionality whenever possible.
• Provide guidance on Dynamics 365 system capabilities, best practices, and process optimization
• Gather and document business requirements for system enhancements and new functionality.
• Partner with Accounting, Operations, IT, and third-party vendors to implement system changes and resolve issues.
• Develop, maintain, and validate financial reports, dashboards, and data extracts.
• Perform system testing, user acceptance testing (UAT), and quality assurance for upgrades and new releases.
• Monitor data integrity and support reconciliation, audit, and compliance requirements.
• Support user security administration, workflow configuration, and access controls.
• Assist with system integrations, data conversions, and implementation projects.
• Troubleshoot application and reporting issues, providing timely resolutions and recommendations.

Required:

• Bachelors degree in Computer Science or related field, with 10 years of data analysis and programming experience.
• Bachelor's degree in Accounting, Finance, Information Systems, Business Administration, or related field.
• 3+ years of accounting, finance systems, ERP, or business analyst experience.
• Strong understanding of accounting principles and financial processes.
• Experience with ERP systems such as Dynamics 365.
• Advanced Excel and reporting skills; Power BI or other BI tools.
• Strong analytical, problem-solving, communication, and project coordination skills.
• Ability to work effectively with both technical and non-technical stakeholders.

Preferred Skills

• Microsoft Dynamics 365 Finance & Operations experience strongly preferred.
• ERP implementation or upgrade experience.
• Experience supporting month-end close, financial reporting, and accounting operations in an ERP environment.
• Understanding of workflow design, security roles, and segregation of duties controls within ERP systems.
• Knowledge of internal controls, audit and compliance requirements.
• Business process mapping and documentation.
• SQL, reporting tools, or data analysis experience.
• Project management or change management experience.

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