Key Account Supervisor
Cummins · Ulan Bator
Job Summary:
- Supports the account team and account strategies to build customer relationships and grow our share of the customer's wallet with an assigned set of customers or a geographic region.
Key Responsibilities:
- Supports the account team in developing and maintaining positive customer relationships.
- Assists in organization of customer visits and negotiations. Supports the account team in identifying customer needs.
- As requested, helps curate/organize data and information that will help a specific customer to evaluate Cummins benefits.
- Provides information to the account team to support the negotiation and implementation of contracts with accounts.
- Helps coordinate communication and interfaces with the customer at appropriate levels.
- Coordinates internal communication across sales roles and segments and/or with internal stakeholders.
- Supports the account team to meet revenue and share goals within assigned accounts.
- Act as a champion for the voice of the customer within the business.
- Supports projects intended to improve customer relationships and customer value and to grow the business with assigned accounts.
- Executes the Cummins Sales Process. Supports/Maintains accurate reporting and forecasting, using Cummins tools and processes and Customer Relationship Management systems. Supports revenue growth by identifying and contacting new business opportunities and participating in cost reduction initiatives.
- Manages account receivable deliverables including discussing and negotiating payment terms. Maintains Sales forecasts and tracks progress and accuracy against forecast. As applicable, works with internal stakeholders and customers to balance inventory, service, and delivery capabilities with customer expectations.