Field Engineer
SAIC · Charleston
SAIC is seeking a Flyout Field Service Engineer (FSE) to support the Medusa Sustainment Team, the U.S. Air Force’s solution for defense against small unmanned aerial systems (s UAS). Medusa is a government owned Command and Control (Medusa C2) System of Systems integrating sensors, electronic/kinetic effectors, and advanced algorithms to provide tailorable C sUAS capability for fixed base, portable, mounted, and handheld operations worldwide.
This role is focused on Tier 2/3 and flyout support to Medusa C2 sites. The FSE will provide on-site technical assistance, corrective maintenance, system integration, and training to operational units, and will work on site in Huntsville, AL when not deployed.
Key Responsibilities:
When not traveling, the FSE will work on-site in Huntsville, AL, with responsibilities including, but not limited to:
- Provide field engineering and technical support to maintain and sustain fielded C sUAS systems, equipment, and software at designated locations.
- Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components.
- Coordinate with Government software engineering, test, and fielding teams to install software, hardware, firmware, and cybersecurity updates.
- Perform troubleshooting, fault isolation, and repair down to the Line-Replaceable Unit (LRU) level before elevating to higher maintenance tiers.
- Prepare systems for operation, including system software loading, operator training, and final operational checks.
- Write, review, and create maintenance processes and procedures for C sUAS equipment and the Medusa System of Systems (SoS).
- Assist with packaging and Return Material Authorization (RMA) processes for non mission capable systems or equipment to higher-level maintenance facilities (e.g., SAIC AF C sUAS Regional Support Center in Huntsville, AL).
- Maintain Medusa Gold System configurations, including SW/HW/FW upgrades for verification, and conduct associated training as needed.
- Support and assist the System Engineering Team with SoS technical drawings and schematics, as required.
- Lead training efforts on new software/hardware changes and sustain continuous learning initiatives for operators and maintainers.
- Support the program Field Service Support Desk and perform Tier 2/3 and flyout support to Medusa SoS C2 sites worldwide.
- Provide on-site and telephonic technical support for Airmen regarding system operations and maintenance.
- Conduct training to improve system performance, operator proficiency, and mission readiness.
- Perform daily COLTS review and maintain awareness of COLTS processes and maintenance actions.
- Conduct scheduled equipment inventories to ensure accountability and readiness; assist with equipment check outs and tracking.
- Install software maintenance updates and/or hardware upgrades to maintain system performance and cybersecurity posture.
- Facilitate site status meetings with FSEs, OEMs, and customers to report on system performance, maintenance activities, and upcoming changes.
- Analyze complex systems to identify faults, system failures, maintenance procedures, and part replacements at the LRU level; assist senior technical specialists with deployments as needed.
- Execute corrective maintenance actions to reduce response times and meet contract Key Performance Indicators (KPIs).
- Conduct parts replacements, system upgrades, and deployments using diagnostic tools and technical expertise.
- Perform fault determination and isolation at the LRU level, executing Removal and Replacement (R&R) of failed components both onsite and at depot locations.
- Monitor and analyze system performance trends to improve supportability, reliability, and accessibility.
- Successfully complete required certifications and training, including Medusa C sUAS Administrator and
- Maintainer courses (minimum passing score of 70) and OEM training courses.
- Assist in optimizing program-of-record software and hardware components for peak functionality.
- Provide independent decision-making and expert recommendations to improve system performance during complex deployments and operational scenarios.
- Provide feedback to program leadership regarding system performance and end user feedback to inform sustainment and modernization efforts.
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