Hexagon EAM Business Analyst
Carmeuse · Bengaluru
RESPONSIBILITIES:
• Provide Level 1 and Level 2 support for Hexagon EAM users, including issue resolution, user access, and data integrity. Work with vendors and internal teams to escalate and resolve complex issues.
• Monitor and maintain interfaces between Hexagon EAM and SAP, ensuring data synchronization and timely resolution of integration issues.
• Collaborate with Level 3 IT Analysts and Business Users to understand requirements and translate them into system configurations or enhancements.
• Participate in development, testing and support deployment of new features or modules.
• Perform routine system maintenance, patch testing, and upgrades in coordination with the global IT team.
• Document support processes, FAQs, and training materials for end-users.
• Ensure compliance with IT policies, data governance, and security standards.
Basic requirements (Education, Level of Experience, Language)
• Qualified candidates will have a Bachelor of Engineering degree in IT, MIS, Computer Science, Engineering, or related field
• Demonstrated deep system analytical skills, collecting / organizing system and DB information, problem solving
• Minimum 6 years of overall experience out of which 3+ years of experience supporting Hexagon EAM (formerly Infor EAM) in a production environment is a must.
• Hands-on experience with SAP integration (e.g., PM, MM modules) and middleware tools (e.g., SAP PI/PO, MuleSoft, etc.).
• Language: English (Required)
Knowledge
• Hexagon (formerly Infor) EAM Implementation and Configuration
• Strong understanding of asset management processes and workflows.
• Experience for companies in the manufacturing industry (heavy Industry preferred)
Skills
• EAM Functional: Work Order, Materials, Equipment, Purchasing, Administration, Dashboards, RCA
• EAM Back-end configuration: Flex, System Administration, Screen and Report Writing, Security and Access Control, Entities and Classes, Data Model, Messenger, Document Management
• General technical: SQL (Procedure, Functions, Jobs), EAM Databridge Pro
• Soft Skills: Work collaboratively with cross functional teams and able to communicate to various audiences with varying technical knowledge Preferred (Desirable)
• SAP PM and MM, DB Table Navigation, Excel, Visio, Scripting in Winshuttle / LSMW, Familiarity with Mobile applications
• Knowledge of REST/SOAP APIs, XML, and data mapping.
Carmeuse is undergoing a digital transformation of its plant operations and maintenance. To support this journey, we are seeking a skilled and proactive IT Technical Analyst with a focus on Plant Maintenance Management Systems and Reliability. The ideal candidate will be responsible for providing functional and technical support for the Hexagon EAM (Enterprise Asset Management) system, including its interfaces with SAP and other enterprise systems. This role will perform technical analysis, transformation and migration, assist in implementation and post-go-live hyper care, troubleshooting issues and resolve user requests and integration issues. Strong technical knowledge and experience in development, configuration and deployments of Hexagon EAM with SAP interfaces is required. Willingness to learn fast with a passion for manufacturing and plant maintenance is essential.