Expedite Representative
Mouser Electronics · Bengaluru
- Work on weekly report to expedite items that are restricting shipment of approved commits on high dollar customer orders, special customer accounts, etc.
- Identify problem parts from the standard expedite report and provide resolution by working with the supplier directly (i.e. old, outstanding past dues/blanks, WADV, etc.).
- Strong communication skills when dealing with supplier contacts via mail and/or electronic communication to obtain product or service information such as availability and delivery schedules.
- Assists with entering all approved purchase orders with suppliers and effectively obtains and processes purchase order delivery acknowledgements.
- Using a variety of data sources (e.g. purchase order acknowledgements, back-order reports, factory systems), ensures factory delivery dates are accurately updated and maintained in UV.
- Ability to communicate, professionally and effectively, with all levels of the organization internally and with external customers.
- Strong alpha/numeric data entry skills with good quality.
- Possess strong attention to detail.
- Ability to multitask.
- Working knowledge of computer systems including Microsoft Outlook and Microsoft Excel.
- Experience in customer support, supplier interactions or similar experience required.
- Strong teamwork orientation.
- Strong verbal and written communication skills.
- Requires any bachelor’s degree.
- Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
The Expedite Representative assists the Manager and Product Buyer(s) with daily purchasing related support including, but not limited to, purchase order entry and/or purchase order acknowledgement processing; expediting past due deliveries from suppliers; and maintaining the Mouser system to ensure accurate delivery dates are reflected in a manner which ensures total quality and effective customer service.