Service Supervisor
Sciens Building Solutions · Novi
Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.
WHAT YOU’LL BE DOING (and doing well!)
- Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.
- Track and/or quote deficiencies.
- Manage on-call schedule, vacation schedule, and subcontractor schedule.
- Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
- Coordinate closely with finance department to ensure billings are accurate and timely for customers.
- Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
- Coordinate any corrective action with the Service Team Supervisor/Service Manager.
- Provide feedback to the Service Manager in establishing goals for department personnel.
- Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
- Assist with remote programming events such as code changes and point/zone updates.
WHAT WE LIKE ABOUT YOU
- High school diploma or equivalent.
- Five or more years of experience in customer service or related field in the fire and life safety industry.
- Strong organizational skills.
- Ability to multi-task.
- Remain calm under pressure.
- Ability to encourage and motivate people with positive attitude.
- Proven track record of excellent customer service.
WHAT WE’RE BRINGING TO THE TABLE
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Professional career development opportunities.
- Tuition reimbursement program.