Food & Beverage Supervisor

Accor · Auckland

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.
We are currently look for a Permanent Full-Time Food and Beverage Supervisor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Assisting in the smooth operation of the Food & Beverage department
Creating a seamless dining experience for our guests, making everyone feel welcome and valued
Constant communication with all departments
Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
Develop a sales approach and passion for driving and generating business
Promote and ensure strong communication of ALL (Accor Live Limitless) and the Ennismore 'Dis-loyalty' memberships as key loyalty benefit programs.

A New Zealand Masters or Bachelor's degree in a Hospitality Management related field, or, 2 years experience in a supervisory role
Articulate verbal communication and passion for building a rapport with our guests
Current LCQ certificate, First Aid Certified and Managers Certificate for Alcohol Licensing
Be flexible - you are required to work a variety of shifts, including late nights, public holidays and weekends
Ability to work well under pressure, think on your feet and ability to make quick decisions
Prior Food and Beverage experience in a 4 or 5 star hotel environment
Exceptional grooming and communication

Staff meal provided per shift
International accommodation and retail discounts across varying Accor Hotels properties
Family & Friends Hotel Discounts
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression
Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)