Raffles Butler
Accor · Udaipur
Company Description
Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.
Job Description
We are seeking an exceptional Raffles Butler to join our luxury hospitality team in Udaipur, India. As a Raffles Butler, you will be the cornerstone of our personalized guest service experience, delivering unparalleled hospitality and attention to detail that defines the Raffles brand. This role requires a professional, organized, and customer-focused individual who excels in anticipating guest needs and maintaining the highest standards of service excellence.
- Provide personalized butler services to guests, ensuring their comfort, satisfaction, and discretion throughout their stay
- Manage suite operations, including room maintenance, housekeeping coordination, and amenity replenishment to the highest standards
- Respond promptly and professionally to guest requests, concerns, and special requirements with efficiency and grace
- Coordinate seamlessly with hotel departments including housekeeping, concierge, dining, and maintenance to deliver exceptional service
- Maintain meticulous attention to detail in all guest interactions and room presentations
- Uphold strict confidentiality and professionalism regarding guest information and preferences
- Assist with special arrangements, including dining reservations, transportation, and customized experiences
- Demonstrate extensive knowledge of hotel facilities, services, and local attractions to enhance the guest experience
- Maintain impeccable personal appearance and professional demeanor at all times
- Contribute to a culture of service excellence and continuous improvement within the team
Qualifications
- Minimum 3 years of experience as a butler, senior room attendant, or in a comparable luxury hospitality service role
- Exceptional interpersonal and communication skills with the ability to interact professionally with diverse clientele
- Strong organizational and time management abilities with capacity to manage multiple priorities simultaneously
- Comprehensive knowledge of luxury service standards, protocols, and best practices
- Proven ability to work efficiently in a fast-paced, high-pressure environment while maintaining composure
- Demonstrated discretion, professionalism, and commitment to guest confidentiality
- Fluency in English; additional language proficiency is highly desirable
- Proficiency in hotel management systems and technology platforms
- Experience in fine dining service, beverage knowledge, and table etiquette
- Certification or formal training in hospitality service or butler services (preferred)
- Experience working in luxury hotels, resorts, or high-end hospitality establishments (preferred)
- Multilingual capabilities in European or Asian languages (preferred)
- Strong problem-solving skills and ability to handle guest concerns with grace and professionalism