Operational Key Account Manager
DSV · $90,620–$113,275 (stated in the posting)
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Job area: Customer Operations Management
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DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: Torrance, CA
- Division: Air & Sea US
- Job Posting Title: Operational Key Account Manager - 125766
- Time Type: Full Time
Summary
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Duties and Responsibilities
- Manage and grow key accounts in the transportation and logistics industry
- Build and maintain strong relationships with clients
- Collaborate with internal teams to ensure client satisfaction and meet operational goals
- Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
- Develop and implement account strategies and plans
- Analyze account performance and identify opportunities for improvement
- Prepare and present reports to clients and internal teams
Educational background / Work experience
- Bachelor's degree in business, logistics, supply chain management, or a related field
- 5+ years of experience in key account management in the transportation and logistics industry
- Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledge of transportation and logistics industry trends and best practices
- Proficient in Microsoft Office Suite and other relevant software
Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff
Preferred Qualifications
- Master's degree in business, logistics, supply chain management, or a related field
- Experience with international logistics and customs regulations
- Experience with sales and business development
Language skills
Fluent in English (written and spoken)
Computer Literacy
- Proficient in Microsoft Office Suite and other relevant software
- Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay range is $90,620.00 - $113,275.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appro