Freight Forwarder, Ocean & Air, Import & Export
DSV · $24–$30.50/hr (stated in the posting)
- Freight Forwarder, Ocean & Air, Import & Export
- Iselin
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Freight Forwarding
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Iselin, Wood Ave
- Division: Air & Sea
- Job Posting Title: Freight Forwarder, Ocean & Air, Import & Export
- Time Type: Full Time
Summary
The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.
Duties and Responsibilities
Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate
Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
Process bills of lading and provide clear instructions to the team for handling each shipment.
Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.
Educational background / Work Experience
Three years of experience in a role involving extensive client contact required.
Skills & Competencies
Mathematical Skills
Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.
Other Skills
- Familiarity with domestic and international geography including countries and major cities.
- Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action.
- Ability to be highly productive while keeping cool under pressure.
- Excellent communication skills, both written and verbal
Function / Market & Industry Knowledge / Business Acumen / Processes
Preferred Qualifications
- Freight Forwarding experience preferred.
- Prior use of CargoWise One is a definite plus.
Language skills
English (reading, writing, and verbal)
Computer Literacy, including frequent prior use of MS Outlook, Excel, and Word
Physical and/or Mental Requirements / Working Conditions
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.
Please take special note: This position supports US government and military-related programs. As a condition of employment, candidates must be US citizens and eligible to meet all applicable government requirements.
For this position, the expected base pay range is $24.00 - $30.50 per hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry,