Senior Team Lead (M/F/D)
DSV
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
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YOUR TASKS
- Supervising the exception handling process within the branch (claims and service disruptions)
- Coordinating the work of the Claims and Service Disruptions Team (Domestic Operations Team)
- Minimizing the quality and financial impact of process-related issues
- Maintaining accurate documentation related to exceptions, disposal, and destruction processes
- Organizing official parcel opening procedures conducted by a designated committee
- Handling inquiries and maintaining contact with customers, carriers, and couriers within the assigned scope to ensure the highest quality of service and resolve operational issues efficiently.
- OUR EXPACTATIONS
- Experience in managing business operations within the transport, forwarding, and logistics (TSL) industry
- A strong drive to achieve ambitious goals and propose innovative solutions
- Proven experience in effective team management
- Strong analytical and problem-solving skills
- Ability to work effectively in a dynamic environment
- Results-oriented mindset with a focus on continuous improvement
- Motivation to deliver excellent service to our customers
- Very good knowledge of the local transport market
- Ability to collaborate effectively with others
OUR OFFER
- Employment contract
- Comprehensive onboarding program
- Internal training catalogue
- Possibility to implement new ideas
- Sports card
- Private medical care
- Group insurance
- Sharing the costs of English course
- Bonus payment system
- Holiday bonuses
- Employee referral program
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