Sales Support Specialist

DHL · Dallas · $79,778–$106,370 (stated in the posting)

Job Title: Sales Support Specialist

Job Location: Dallas, Texas or Miami, Florida

The Sales Support Specialist is a subject matter expert responsible for supporting the full sales lifecycle—from lead generation and contract management to aftersales performance and customer retention. The role requires strong analytical capabilities, stakeholder management, and process excellence to optimize commercial outcomes as it will mainly support strategies to enhance customer satisfaction, enable commercial success, and drive efficient execution across lead generation and after-sales activities. Act as a critical connector between Sales, Analytics, Legal, and Operations to deliver value throughout the customer lifecycle. Candidates can be located in Dallas, Texas or Miami, Florida.

Key Tasks:

Partner with Commercial Owners to proactively prevent churn and improve customer retention
Deliver differentiated customer value through data-driven insights and analytics
Bridge insights between Commercial and Analytics teams to drive informed decision-making
Execute post-implementation reviews and monitor customer satisfaction outcomes
Track customer performance metrics (revenue development, churn, pipeline health) and support continuous improvement
Manage lead generation programs and initiatives by overseeing and optimizing leads to maximizing conversion
Enables Consignee Selling Trips across the US and visiting countries by multiple activities such as project management, track visit effectiveness, ROI, and commercial impact
Manage Contract LifeCycle management processes ensuring contracts are uploaded, managed and accurately coded, supporting with training and adoption initiatives to improve system usage and ensure compliance with internal policies and governance standards
Liaison between sales, customers and internal departments
Support customer problem management and report on results of corrective processes
Generate and review reports and statistics for supporting customers to analyze and prepare for customer business reviews
Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
Support project implementation, deployment of systems/solutions, and process improvement
Support pre- and after-sales activities

Your skills and experience:

6+ years of relevant experience in Sales Support/Sales Operations
Experience in logistics or related industry preferred
Advanced Microsoft Skills required (Excel, PowerPoint, etc.)
Bachelor's degree is desired (Business, Finance, Accounting, Marketing or related field)
Project Management and Data Analytics skills preferred
Ability to manage and prioritize multiple projects, work effectively, independently and in a Team environment, and with excellent verbal and written communication skills
Excellent communication and presentation skills

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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