Manager, Transport Operations
DHL · Ho Chi Minh City
About us
DHL Supply Chain is the world’s leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.
Responsibilities
Impact
- Implements operational strategies with direct impact on the objectives within the scope of responsibility
- Understands and drives optimal performance within Transport execution.
- Delivers continuous and unrelenting drive for improvement within our transport operations. Including logical role out strategies to achieve ambitious targets.
Customer / Stakeholder
- Maintaining and enhancing relations with internal stakeholders
- Is accountable to his/her direct superior for the delivery of operational and financial results
- Meets and communicates with internal stakeholders and customers where applicable on a regular basis in order to understand and fulfill their requirements
- Communicates effectively and is unafraid to address customer issues, DHL issues or people orientated issues in an open manner.
- Provides leadership support to his/her operational teams
- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
- Leads from the front with having a hands-on management style, which breeds enthusiasm and respect.
Problem Complexity / Process
- Lead the Transport Management System (TMS) & Route Optimizer implementation from an operations perspective. Including the successful roll out and usage of the system.
- Be logical and data driven in understanding problems and developing practical solutions to those problems.
- Coordinates and controls the transport activities in the multiple sites as per responsibility
- Sets KPIs, targets, and goals for monitoring and evaluating operations and cost effectiveness.
- Ensures that appropriate operations-related information is correctly and efficiently stored and processed and made available at all times
- Drives and controls the effective use of the resources in order to stay within an approved budgets
- Ensures that DHL comply with prevailing legal and statutory requirements in all aspects
- Develops a culture of quality, service excellence, and cost consciousness
- Provides managerial controls over the use of all assets and equipment to ensure that they are in good working condition and sufficiently available and ready for use at all times
- Participates in safety committee initiatives - allows and supports staff to participate in safety committees as required.
- Ensures that the employees comply with the rules, regulations, instructions, orders or measures relating to work safety.
- Checks the performances of the place of operations according to the work plan, project or measures on work safety.
- Complies with company HSE policy and procedures.
People - Management
- Understands a drives performance improvement through engaging people.
- Being an empathic leader, understanding the needs of people
- A strong change manager with the ability to “influence” people to want to be involved in the change journey
- Being a guide/coach to develop people in all aspects of their professional career.
- Provides leadership and motivation to all staff within the scope of responsibility
- Ensures the promotion of discipline amongst employees within the scope of responsibility
- Oversees overall people processes within the scope of responsibility to ensure compliance with Human Resource policies
- Manages staffing levels and schedules and assigns work to subordinates
- Coordinates with the HR Department in the recruitment and selection process of managerial positions
- Develops and evaluates performance targets and goals
- Identifies and supports subordinates in training and development needs
- Promotes career development
Requirements
- 5+ years of relevant experience in logistics and transport management.
- Strong understanding of logistics operations.
- Bachelor’s degree or equivalent.
- Good command of English.
- Demonstrated leadership through effective communication and the ability to influence outcomes across multiple locations in the region.
- Strong strategic management and planning skills.
- Strong organizational skills, with the ability to prioritize and perform effectively under pressure.